bilingual Parts Specialist

O'Reilly Auto Parts; Dalton (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a bilingual Parts Specialist to deliver exceptional customer service and support store management. This role involves assisting customers with their merchandise selection, managing cash transactions, and performing various in-store services. Ideal candidates will possess strong multitasking abilities and a passion for automotive parts. Join a company that values growth and internal advancement, offering a dynamic environment where your contributions will make a significant impact.

Qualifications

• Ability to provide professional customer service and resolve complaints.
• Familiarity with automotive parts and sales.

Responsibilities

• Assist customers with parts selection and provide excellent service.
• Handle cash transactions and maintain the cash drawer.
• Perform daily store operations and manage inventory.

Skills

Customer Service Skills

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the bilingual Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and promoting the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies and procedures.
8. Address and resolve customer complaints professionally.
9. Assist with daily store operations such as freight receival, stocking shelves, planogram updates, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment such as brake lathe after training and certification.
12. Perform in-store services (where legal), e.g., install wipers, test batteries, scan vehicle codes, replace headlight capsules.
13. Drive a delivery vehicle occasionally, subject to driving record approval.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling in-store and phone customers simultaneously.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal advancement, encouraging career development within the organization.