Bilingual Part Time Dental Patient Access Representative

All Care Health Center; Council Bluffs (IA); On-site; USD 22,000 - 25,000; Part time

Job summary

All Care Health Center in Council Bluffs, IA seeks a Bilingual Part Time Dental Patient Access Representative to join our front office team. This role offers part-time hours (~24 hours) with a schedule Mon-Wed and occasional late shifts. Salary ranges from $16.50 to $18 per hour, depending on experience.

The successful candidate will provide exceptional customer service to patients and visitors, assist with dental history and billing forms, and support daily operations of the dental team.

Qualifications

• High school diploma or GED required.
• Previous training and experience in dental reception setting preferred.

Responsibilities

• Schedule appointments according to written dental protocols.
• Triage patients according to written dental protocols.
• Prepare daily schedule for dental staff.
• Ensure each patient is advised of the sliding fee scale.
• Obtain documentation for accurate dental billing and enter data on dental billing forms.
• Assist patients with dental history, consent and financial forms as needed.
• Perform cashiering and collection duties.
• Answer clinic phones and make calls to dental patients.
• Pre-call patients to remind them of appointments and notify payment due at appointment.
• Maintain accurate dental files for patients and quality control.
• Fax, copy, and email dental reports and x-ray records as required.
• Follow up on no-show patients daily.

Skills

Dental reception experience

Education

High school diploma or GED

Job description

Position:Bilingual Part Time Dental Patient Access Representative

Location: Council Bluffs, IA

Job Id:172

# of Openings:1

ABOUT US

All Care Health Center's mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

POSITION OVERVIEW

The Dental Patient Access Representative supports the front office area by providing exceptional customer service to ACHC patients and visitors.

SCHEDULE AND PAY

This is a part-time (~24 hour) position.

Schedule Monday-Wednesday (7:45AM - 6:00PM Monday and Wednesday, 7:45AM - 5:00PM Tuesday), with the ability to work late shifts as needed (5:00 PM- 7:00 PM).

Pay Range: $16.50- $18/hour, based on experience.

DUTIES

• Schedule appointments according to written dental protocols
• Triage patients according to written dental protocols
• Prepare daily schedule for dental staff
• Establish that each dental patient is advised of the sliding fee scale
• Obtain necessary documentation for accurate dental billing and registers appropriate data on dental billing form
• Assist dental patients in completing dental history, consent and financial forms if necessary
• Perform cashiering and collection duties
• Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic
• Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment
• Maintain accurate dental files for patients and for quality control
• Fax dental reports to other dentists' offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email
• Follow up on "no-show" dental patients on a daily basis

QUALIFICATIONS

• High school diploma or GED required.
• Previous training and experience in dental reception setting preferred.

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity orexpression, veteran status, or any other status protected under applicable law.

This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at [phone].