Bilingual Outbound Call Center Rep - Remote

RATA TRANSPORTATION LLC; Waco (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Outbound Call Center Representative to join their remote team. This role involves making outbound calls to Medicare Advantage and Medicaid members, offering them free healthcare evaluations. You will play a crucial part in meeting productivity and customer service goals while ensuring members understand the terms of the services offered. With competitive pay starting at $15 per hour and unlimited commission potential, this position provides a great opportunity for those who thrive in a fast-paced, results-driven environment. Join a mission to enhance healthcare and make a lasting impact in people's lives from the comfort of your home.

Benefits

Competitive benefits

Paid Time Off (PTO)

Tuition reimbursement

Provided equipment (keyboard, monitor, etc.)

Qualifications

• 1+ year call center experience or 2+ years general work experience preferred.
• Strong computer skills and ability to use multiple systems while calling.

Responsibilities

• Make an average of 50 outbound calls per hour to schedule healthcare evaluations.
• Meet daily goals for outbound dials and appointments set.

Skills

Bilingual (English/Spanish)

Communication Skills

Persuasiveness

Customer Service

Education

High School Diploma or equivalent

Tools

Auto Dialer

Multiple Computer Systems

Job description

Bilingual Outbound Call Center Rep - Remote

Waco, TX - Remote

• Bilingual (English/Spanish) Starting hourly rate $15.00, with unlimited monthly commission potential.
• 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM)
• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
• Competitive benefits, PTO, tuition reimbursement, and more!

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language.

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

• Successful completion of background check is required for this position.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.