Bilingual Office Operations Manager (English-Spanish)

Mangone Law Firm, LLC; Victory Gardens (NJ); Hybrid; USD 70,000 - 80,000; Full time

Job summary

A New Jersey-based immigration law firm is seeking an experienced Office Operations Manager to oversee office logistics, support leadership, and enhance client experiences. The ideal candidate is bilingual in Spanish and English, has a degree in Business Administration, and possesses strong organizational and leadership skills. This position offers a competitive salary of $70,000 to $80,000 annually, a hybrid work model, and comprehensive benefits.

Benefits

Competitive Salary

Hybrid Work Model

Comprehensive Benefits

Ongoing Development

Qualifications

• Fluent verbal and written communication in Spanish and English.
• Availability to work Saturdays, when necessary.
• Proven experience in office management or a similar role.

Responsibilities

• Oversee daily office logistics, ensuring smooth operations.
• Serve as the first point of contact for clients.
• Supervise in-office staff and coordinate schedules.

Skills

Bilingual (Spanish-English)

Excellent organizational skills

Strong attention to detail

Leadership skills

Strong problem-solving abilities

Experience managing teams

Education

Bachelor's degree in Business Administration or related field

Tools

Google Workspace

Microsoft Office

Slack

Monday.com

CampLegal

Job description

Are you a highly motivated person ready to excel in sales while helping change a million lives? Do you aim for excellence, professional growth, and continuous improvement every day? If your answer is a resounding YES!!! — then this opportunity is for you!

About Us

Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service — deeply understanding our clients' challenges and genuinely caring about their outcomes. We're fueled by a strong corporate culture and clear core values. We're prepared for a bright future and we're looking for talented people who want to grow professionally and never settle for stagnation.

We're an Inc. 5000 Honoree! Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America's fastest-growing private companies! This honor celebrates our team's resilience, innovation, and dedication to delivering outstanding results for our clients — even in the most challenging times.

Job Opportunity

We're looking for enthusiastic and talented Office Operations Manager to join our dynamic team! This role is essential to ensure that our daily office operations run smoothly and efficiently while maintaining an outstanding client experience. The In-Office Manager will oversee all office protocols, coordinate the Office Team, manage logistics, support leadership, and foster a professional, positive, and service-oriented environment.

We are located at 440 Speedwell Ave, Morris Plains, NJ.

Requirements

• Bilingual (Spanish-English) — fluent verbal and written communication.
• Availability to work Saturdays, when necessary.
• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• Proven experience in office management or a similar role.
• Excellent organizational, leadership, and communication skills.
• Strong attention to detail and problem-solving abilities.
• Experience managing teams and handling client-facing responsibilities.
• Proficiency with Google Workspace, Microsoft Office, Slack, Monday.com, and case management systems (e.g., CampLegal).
• Commitment to providing exceptional service to clients and supporting immigrant communities.

Preferred Qualifications

• Knowledge of immigration processes, acronyms, and application requirements.
• Ability to multitask and adapt quickly to changing priorities.
• Positive, proactive attitude and a "can-do" approach to challenges

Key Responsibilities

Office Management & Operations

• Oversee daily office logistics, including package assembly, opening/closing procedures, and maintenance.
• Maintain an organized, clean, and welcoming workspace for both clients and staff.
• Manage office inventory, supplies, and vendor relationships (e.g., IT, cleaning, landscaping).
• Conduct ongoing process audits and implement improvements to enhance efficiency and productivity.
• Support upper management with administrative tasks related to office operations.

Client Experience & Communication

• Serve as the first point of contact for clients, offering a professional and welcoming experience.
• Provide accurate updates and connect clients with the appropriate departments.
• Deliver outstanding customer service — both in person and over the phone — ensuring each client feels supported and valued.

Team Coordination & Leadership

• Supervise in-office staff and coordinate schedules.
• Support paralegals and attorneys in daily operations, ensuring efficient packet processing.
• Train new hires and promote adherence to firm protocols and core values.
• Monitor staff performance and KPIs, addressing any concerns with empathy and professionalism.
• Encourage teamwork and foster a positive, respectful workplace culture

Benefits

• Competitive Salary: Earn between $70,000 and $80,000 annually
• Hybrid Work Model: Flexibility to work remotely and in person
• Purpose-Driven Culture: Be part of a team that genuinely supports one another and is committed to making a difference
• Ongoing Development: Access to continuous training and professional growth opportunities
• Comprehensive Benefits: Health, dental, and life insurance plans
• Financial Security: 401(k) with employer matching, profit sharing, and a pension plan
• Paid Leave: Enjoy paid time off, holidays, and sick leave
• Education Support: Tuition reimbursement and bar membership renewal coverage
• Meaningful Work: Your efforts will directly help families stay together and find safety

If you're ready to use your skills to create real impact, we'd love to meet you.

Apply now and help us build a future where every client has a fighting chance.