Bilingual Neighborhood Engagement Manager

Suvida Healthcare; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Suvida Healthcare in Houston is seeking a Neighborhood Engagement Manager to accelerate patient growth by building relationships with local organizations and educating communities about our primary care model. You will lead a team of Neighborhood Engagement Consultants, manage metrics in Salesforce, and partner with community groups to drive enrollment while maintaining high service standards.

This role requires bilingual English/Spanish, CRM experience, and a track record in marketing or

Qualifications

• 5+ years related experience (e.g., marketing, sales, community engagement)
• 1+ years experience CRM
• Bilingual (English and Spanish) Required
• Excellent verbal and written communication skills
• Strong interpersonal skills with good negotiation tactics
• Excellent organizational skills in a fast-paced environment
• Willingness to travel locally and regionally
• Active driver's license preferred

Responsibilities

• Drives membership growth for designated Suvida Neighborhood Center and leads a team to educate prospects on our healthcare model
• Develops a pipeline of prospective patients through grass roots activities
• Participates in local community outreach events and activities (health fairs, senior buildings, churches, food pantries) to drive education and enrollment
• Canvassing in neighborhoods to meet patients and families and explain the Suvida model
• Solicits and follows up on patient referrals and warm leads
• Provides tours of Suvida Neighborhood Center locations and documents activities in Salesforce
• Oversees enrollment targets and uses CRM to monitor performance and revive dormant leads
• Cultivates relationships with insurance agents, social workers, and senior centers for patient growth
• Plans and executes local events with Center Marketing & Events Coordinator
• Ensures ongoing patient engagement and addresses issues to improve retention
• Performs other related duties as assigned

Skills

CRM experience

Bilingual English/Spanish

Sales/Marketing experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well‑being of an underserved community and their families. Our multi‑disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare‑eligible Hispanic seniors.

What Makes Us Unique

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well‑being of the seniors we serve.

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

Position Summary

What You’ll Do

Responsibilities

The Neighborhood Engagement Manager reports to the Sr. Manager, Growth and is responsible for developing relationships with key local organizations, businesses, and individuals within their assigned neighborhood and managing a team of Neighborhood Engagement Consultants to accelerate patient acquisition opportunities. This individual is expected to identify & engage with prospective, review personal and team metrics daily, support all ongoing growth initiatives, coach team members and ensure their team operates seamlessly and successfully. Essential responsibilities consist of but not all inclusive:

• Drives membership growth for their designated Suvida Neighborhood Center. Leads a team of growth‑minded individuals who engage potential patients and educate them on our value proposition and healthcare model. Operates as a player‑coach, engaging prospects and driving new member enrollment alongside team.
• Develops a pipeline of prospective patients through multiple grass roots activities
• Participation in a variety of local community outreach/marketing activities and events including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Suvida Healthcare service offerings
• Canvassing, or going door to door, in the neighborhoods where we have clinics in the vicinity to meet with patients and their families to educate on the Suvida model and value proposition.
• Soliciting and following up on patient referrals
• Following up on warm leads generated through marketing efforts
• Providing tours of Suvida Healthcare Center locations
• Thorough and consistent documentation in Salesforce (CRM)
• Oversees and achieves designated center‑level monthly, quarterly, and annual enrollment and growth targets, as articulated by management.
• Leverages CRM tool to manage personal and team performance. Works to revive dormant leads through fresh outreach as well as identify and address low performance using the CRM.
• Cultivates collaborative relationships with insurance agents, social workers and social service providers, and senior centers to ensure Suvida is top‑of‑mind when working with Hispanic senior patients in need of a primary care provider. Engages community officials, businesses, and senior outreach programs to collaborate on joint marketing initiatives that contribute to new patient growth.
• Equips partners with training and educational materials to educate potential new patients and their families of the benefits of the Suvida comprehensive care model
• Maintains relationships with the clinical and operations teams at the Neighborhood Center to better work as a team in the community.
• Utilizes available marketing and sales tools to optimize new patient growth. Houses updated prospective patient (client) information in Salesforce. Systematically documents prospective patient interactions in CRM tool to effectively manage new patient leads through enrollment.
• Collaborates with Center Marketing & Events Coordinator to plan and execute local events within the community. Invites insurance agents and/or brokers to community events to drive patient assignment to Suvida Neighborhood Centers.
• Consistently engages and nurtures relationships with acquired patients throughout their tenure with Suvida to positively impact retention. Helps address and resolve customer issues.
• Performs other related duties as assigned.

What You’ll Bring

Knowledge, Skills, and Abilities

• 5+ years related experience (e.g., marketing, sales, community engagement).
• 1+ years experience CRM
• Bilingual (English and Spanish) Required
• Excellent verbal and written communication skills. Strong interpersonal skills with good negotiation tactics.
• Exceptional organizational skills and able to manage against several priorities in a fast‑paced environment.
• Motivated by performance‑based compensation.
• Highest degree of honesty, integrity, and compassion.
• Healthcare industry preferred but not required.
• Ability and willingness to travel locally and regionally; much of the work is conducted off Neighborhood Center premises.
• An active driver's license preferred.

Education, Experience, Licensure, Or Certification Requirements

• Bachelors degree preferred

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.