Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Phoenix (AZ); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to work in store locations in Phoenix, AZ. You will interact with wholesale and retail customers, determine their needs, recommend suitable Sherwin-Williams products, and resolve any concerns to maximize customer satisfaction.

The role is full-time and requires strong English and Spanish communication, ability to lift up to 50 lbs, and availability for evenings and weekends as needed.

Qualifications

• Provide excellent customer service to wholesale and retail customers.
• Assist customers in person and over the phone, determining needs and presenting products and services.
• Build trust with customers and meet store sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone with product recommendations.
• Process sales transactions accurately and according to store policies.
• Maintain in-stock conditions and set up displays.
• Assist in deliveries and load/unload as needed.
• Remain knowledgeable about products and available options.
• Follow inventory control procedures and strive to improve sales.

Skills

Customer service

Sales

Bilingual Spanish

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up‑to‑date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

FULL-TIME

The individual selected for this role will be expected to work at stores #7631 and #8650, located at:
3175 E. Bell Rd Phoenix, AZ 85326
34462 N. Scottsdale Rd. Scottsdale, AZ 85266

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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