Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Phoenix (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

A leading paint and coatings provider is seeking Customer Service Specialists in Phoenix, AZ. The role involves assisting customers to determine their needs, answering questions, and ensuring satisfaction through excellent sales service. Candidates should be at least 18 years old, bilingual in English and Spanish, and able to lift up to 50 lbs. A High School diploma or GED is preferred, along with some experience in customer service or retail. This is a part-time position with evening and weekend shifts required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country without needing sponsorship.
• Must be able to read, write, comprehend, and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting appropriate products.
• Process sales transactions accurately and consistently.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Stock shelves and set up displays.
• Tint and mix products, as needed, to customer specifications.
• Load/unload delivery trucks; assist in making deliveries as needed.

Skills

Customer service excellence

Sales knowledge

Bilingual (English and Spanish)

Education

High School diploma or GED

Job description

Overview

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

PART-TIME

Location

The individual selected for this role will be expected to work at Store #8057, located at: 11850 N. 28th Dr. Phoenix, AZ 85029

The Company will perform a review of criminal history to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment