Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Fort Mill (SC); On-site; USD 21,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support stores within a 20 mile radius of Fort Mill, SC (Store #2917 Fort Mill). The role emphasizes helping wholesale and retail customers select the right Sherwin-Williams products and ensuring satisfaction while meeting store sales goals.

Responsibilities include assisting customers in person and by phone, maintaining product knowledge, stocking shelves, tinting and mixing, and supporting deliveries.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Able to read, write, comprehend, and communicate in English and Spanish.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Able to work evenings and weekends.

Responsibilities

• Provide excellent sales service to customers.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Maintain accurate work order files and stock displays.
• Tint and mix products to customer specifications.
• Load/unload delivery trucks and assist deliveries.
• Meet and help achieve monthly, quarterly, and yearly sales goals.
• Maintain in-stock and presentable condition in assigned areas.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Cash handling

Education

High school diploma or GED

Job description

The starting pay for this role is $17/hour
Position Type: Full-Time
The individual selected for this role will be expected to work at stores within a 20 mile radius of Store # 2917 Fort Mill. Located at 1724 Pleasant Road, Fort Mill SC 29708

Additional stores supported include:

Store #2429 located at: 228 Northpark Sq, Lancaster, SC 29720
Store #2651 located at: 4160 Dobys Bridge Rd, Indian Land, SC 29707

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

#SHWSales