Multi-Location Customer Service Specialist

Sherwin-Williams; Bismarck (ND); On-site; USD 18,000 - 22,000; Part time

Job summary

Sherwin-Williams is seeking a Multi-Location Customer Service Specialist for its Bismarck, ND locations. In this part-time role, starting at $18.02 hourly, you will assist retail and wholesale customers, ensuring satisfaction through excellent service and achieving sales goals.

You will work within a 15-mile radius of Store #703665, with responsibilities including processing sales transactions, building trust relationships, and maintaining product knowledge.

Preferred skills include bilingual fluency in Spanish and a high school diploma. Join us and contribute to our success!

Qualifications

• Minimum eighteen years of age for employment.
• Must hold a valid driver's license.
• Lift and carry materials up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Build productive trust relationships with wholesale and retail customers.

Skills

Bilingual fluency in Spanish and English

Customer service skills

Sales abilities

Education

High School diploma or GED

Job description

Multi-Location Customer Service Specialist

Bismarck, ND, United States

Job Description

• Work at stores within a 15 mile radius of Store #703665 (1500 E Century Ave).
• Part‑Time role with pay starting at $18.02 hourly.
• Required to work at multiple locations.
• Preferred bilingual fluency in Spanish and English.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, maintain up‑to‑date knowledge of product features, and uphold the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. The company conducts a criminal history review to protect the safety of customers, staff, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Equal Employment Opportunity

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.