Bilingual Multi-Location Branch Customer Service Specialist (Spanish)

Sherwin-Williams; Madison (WI); On-site; USD 39,000 - 42,000; Full time

Job summary

Sherwin-Williams in Madison, WI is hiring a Customer Service Specialist to provide exceptional service to commercial paint customers. You'll help clients with product selections and ensure satisfaction through effective problem-solving.

This full-time position offers $19.30 per hour. Key responsibilities include assisting customers in store and over the phone, managing sales transactions, and achieving sales goals. Candidates must have a valid Driver's License, be able to lift up to 50 lbs, and communicate effectively in both English and Spanish.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment.
• Valid, unrestricted Driver’s License required.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers by determining needs and presenting products.
• Build productive trust relationships with wholesale customers.
• Process sales transactions accurately.

Skills

Excellent customer service skills

Ability to communicate in English

Ability to communicate in Spanish

Sales proficiency

Education

High School diploma or GED

Job description

Job Description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation, and to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Location

Stores within a 10-mile radius of Store #703833, located at 1009 Applegate Rd, Madison, WI 53713.

Compensation

Full-time position with a hiring rate of $19.30 per hour.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Equal Employment Opportunity Statement

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.

Candidate Security Notice

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.