Bilingual Multi-Location Branch Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Bridgeton (MO); On-site; USD 22,041 - 30,307; Part time

Job summary

The Sherwin-Williams Company is seeking a Part-Time Branch Customer Service Specialist to work at multiple locations in the Bridgeton, MO area and nearby St. Louis locations.

The role focuses on helping customers, answering product questions, and recommending the right solutions while supporting sales goals. Responsibilities include in-store and phone assistance, tinting and mixing products, processing transactions, and maintaining stocked displays.

Qualifications

• Minimum requirements include being at least 18 years old, legally eligible to work in the U.S., fluent in English and Spanish, valid driver's license, able to lift up to 50–70 lbs, and flexible to work evenings and weekends.

Responsibilities

• Deliver excellent customer service in-store and over the phone.
• Assist customers by identifying needs and presenting suitable products and services.
• Build trust with wholesale customers and maintain accurate sales records.
• Process sales transactions following policies and procedures.
• Meet and support monthly, quarterly, and yearly sales goals.
• Manage inventory and display shelves, tint and mix products as required.
• Assist in deliveries and loading/unloading as needed.
• Keep work areas organized and maintain product knowledge.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Cash handling

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Part-Time, $19/HR working out of multiple locations

Store #3079, located at: 12462 Natural Bridge Rd, Bridgeton, MO 63044.

Store #8470, located at: 2145 Schuetz Rd., St. Louis, MO 63146.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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