Bilingual Medical Coordinator - JOR

National Youth Advocate Program (NYAP); Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits for you and family

33 paid days off yearly (11 holidays +

401(k) and retirement benefits

Summer hours off (Half-day Fridays)

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEU and ongoing trainings

Job summary

National Youth Advocate Program seeks a Medical Coordinator to arrange and coordinate medical, dental, mental health, and pharmacy services for children in care. You will document services and maintain confidential records, ensuring timely communications with care teams and proper health documentation.

The role emphasizes collaboration with providers, adherence to PHI guidelines, and support for foster families in understanding medical policies and required responsibilities.

Qualifications

• Licensed Practical or Vocational Nurse (LPN/LVN) or higher health-related qualification (e.g., RN with a bachelor's)
• Bilingual fluency in English and Spanish is required
• Minimum 1 year of employment in public health or a healthcare setting with experience in care coordination
• 1 year of experience in the child welfare field with children/adolescents
• Valid driver’s license with clean driving record and current auto insurance
• Proficient use of desktop/laptop computers and office software (word processing, spreadsheets, databases)

Responsibilities

• Perform duties aligned with NYAP mission and values
• Provide a positive medical environment for children in care
• Coordinate medical appointments and health records
• Maintain confidentiality of health records per NYAP and PHI rules
• Collaborate with cross-functional teams to coordinate medical services
• Complete documentation timely for health records and reports

Skills

Bilingual English/Spanish

Care coordination

Public health experience

Child welfare exposure

Proficient in Microsoft Office

Education

LPN/LVN or RN with bachelor

Bachelor's degree in relevant field

Tools

Microsoft Office

Job description

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 33 Paid days off each year!(11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education
• Why Work with Us?Exciting Benefits and Opportunities at NYAP!

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 33 Paid days off each year!(11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education
• Why Work with Us?Exciting Benefits and Opportunities at NYAP!

The Medical Coordinator for La Jornada arranges and coordinates the proper delivery of medical, dental, mental health, and pharmacies services on behalf of children in care. This includes urgent, emergent and preventive health care. The Medical Coordinator accurately documents the services provided by maintaining complete and confidential records for children.

The Medical Coordinator regularly communicates with children’s care teams and coordinates appointments and interpretation services, and strives to meet continuous quality improvement measures. The Medical Coordinator provides children with a positive medical environment.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Provide children with a positive and appropriate medical environment consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Ensure confidentiality of health records and adhere to NYAP, State, and Funder guidelines for protection of protected health information (PHI).
• Work to obtain Memorandum of Understandings (MOUs) with medical, dental, and mental health providers.
• Participate in intakes and discharges of children, including administering COVID-19 testing, preparing medical documentation package, and scanning/uploading documents in portals and health record systems.
• Continuously assess the children’s medical, dental, and mental health needs and coordinate care in accordance with NYAP and other policies and procedures.
• Collaborate with children’s assigned cross‑functional team and medical, mental health, dental, and pharmacy providers to ensure appropriate care to the children, including but not limited to: assisting healthcare providers in completing the PCU process to become an approved providers; scheduling initial, follow‑up, wellness, and specialist appointments; preparing Treatment Authorization Requests (TARs) prior to appointments and following up to ensure payment; transporting children to and from medical appointments and accompanying them during appointments; and obtaining medical clearances from healthcare providers.
• Report medical emergencies via SIR/CLE process in accordance with NYAP and other policies and procedures.
• Elevate issues of medical concern to the supervisor, assigned cross‑functional team, as appropriate, healthcare providers, and the Division of Health for Unaccompanied Children (DHUC) for consultation and guidance.
• Support foster parents by providing education on medical policies, answering questions related to the children’s medical care, assisting them with required medical responsibilities, and supplying them with necessary authorization and ID documents for medical services.
• Collect forms and health records from medical providers, ensuring they are thoroughly completed and scanned/uploaded into the appropriate portals and health record systems.
• Complete and submit all assigned documentation within the required timeframe, including placement documents, assessments, medical packages, COVID‑19 checklists, medication and temperature logs, medical summary forms, medical checklists, and more. Upload documents to the appropriate portals and health record systems and ensure physical health files and records are properly filed in a secure location, in compliance with health record confidentiality requirements.
• Regularly communicate with the children’s care teams and strive to meet continuous quality improvement measures related to medical records and the timelines for uploads.
• Maintain medicine cabinets and first aid kits by ensuring they are stocked with in date over‑the‑counter (OTC) medications, first aid supplies, rapid antigen COVID‑19 tests, and other essential medical items to promote the health and safety of the children in care.
• Provide in‑service training and ongoing education to staff and foster parents on the health‑related needs of children, five rights of medication administration, COVID‑19 testing, CPR, and First Aid.
• Maintain Red Cross CPR/First Aid Trainer’s Certifications
• Assist and support Program Leadership during auditing processes.
• Performs other duties as requested.

Minimum Qualifications

• Licensed Practical or Vocational Nurse (LPN/LVN) or higher health‑related qualification (e.g., Licensed Registered Nurse (RN) with a bachelor's degree) OR Bachelor's degree in a relevant field.
• Bilingual fluency in English and Spanish is required.
• Minimum of 1 year of employment in public health or a healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.
• (1) year of experience working in the child welfare field working with children and/or adolescents in a social service setting
• Must have a valid driver’s license, excellent driving record, a safe and clean personal vehicle, and current automobile insurance.
• Must be able to maintain compliance with attending agency required training programs.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Other Skills

• Experience scheduling medical appointments
• Experience documenting medical appointments
• Recognizes and understands the needs of the immigrant population, providing support and creating a safe environment for the children in the program.
• Demonstrated ability to maintain liaisons with community health providers and expand community health network.
• Must be open to and willing to work non‑traditional hours and be available for on‑call phone consultations as needed.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications

Who we are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever‑changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out‑of‑Home‑Placement and Reunification/Permanency.

We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.