Bilingual Medicaid Eligibility Specialist - Tuesday-Saturday 8:00am-4:30pm

Centauri Health Solutions, Inc.; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare solutions company is seeking a Bilingual Medicaid Eligibility Specialist in Phoenix, Arizona. This role involves working onsite at a hospital, conducting patient interviews, analyzing eligibility for programs, and guiding patients through application processes. Ideal candidates are bilingual in Spanish, possess strong customer service skills, and have a patient advocacy mindset. Competitive compensation and benefits are offered, including tuition reimbursement and development opportunities.

Benefits

Competitive compensation

Paid time off

401(k)

Tuition reimbursement

Development opportunities

Bonus eligibility

Qualifications

• 2+ years customer service experience required.
• Fluent in Spanish (speak, read, write).
• Previous healthcare or patient contact experience is a plus.

Responsibilities

• Interview patients to determine program eligibility and analyze potential reimbursement.
• Assist patients with documentation during the application process.
• Act as intermediary between client, team, and hospital staff.

Skills

Customer Service

Fluency in Spanish

Communication Skills

Patient Advocacy

Multitasking

Job description

Bilingual Medicaid Eligibility Specialist - Tuesday-Saturday 8:00am-4:30pm

Job Description

Posted Friday, May 23, 2025 at 7:00 AM

Centauri Health Solutions provides technology and services to payors and providers across healthcare programs, including Medicare, Medicaid, Commercial, and Exchange. We partner with our clients to improve health outcomes through outreach, analytics, clinical data exchange, and data-driven solutions. Headquartered in Scottsdale, Ariz., we employ 1700 associates nationwide and have been listed on Inc. 5000 and Deloitte Technology Fast 500.

Role Summary:

Bilingual Patient Eligibility Specialists work onsite at our hospital client location, interviewing patients to determine program eligibility, analyzing potential reimbursement, and guiding patients through the benefits application process. They collaborate with team members and clients to meet patient and organizational needs.

Schedule: Tuesday - Saturday, 8:00 am - 4:30 pm

Location: Banner - University Medical Center Phoenix

• Meet with under-insured or uninsured patients to explore eligibility options
• Review referrals to determine interview and eligibility appropriateness, initiate application process
• Interview patients, analyze reimbursement potential, and determine eligibility
• Introduce services, set expectations, and ensure patient understanding
• Assist patients with questions and documentation during the application process
• Identify additional patient needs and refer to appropriate agencies
• Maintain data accuracy and integrity in systems
• Act as intermediary between client, team, and hospital staff
• Provide excellent client service and team collaboration
• Adhere to information security policies and complete required training

Role Requirements:

• 2+ years customer service experience
• Fluent in Spanish (speak, read, write)
• Ability to work onsite at a hospital facility
• Availability to work the required schedule
• Excellent communication and customer service skills
• Patient advocacy mindset
• Strong work ethic and independence
• Computer proficiency and multitasking skills
• Positive attitude and eagerness to learn
• Punctuality and consistent attendance
• Healthcare or patient contact experience is a plus

We offer competitive compensation, benefits, paid time off, 401(k), tuition reimbursement, and development opportunities. The position is bonus eligible. The company requires vaccination proof for certain roles and provides accommodations as needed. Compensation may vary based on location, skills, and experience.