Bilingual Machine Learning Data Associate - Polish Remote), Customer Engagement Technology

Amazon Jobs; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A global technology company seeks a Polish-speaking Machine Learning Data Associate to improve translation processes. Your role includes auditing translations, collaborating with teams, and enhancing customer experiences. You should be detail-oriented and fluent in both Polish and English with a Bachelor's degree. This full-time position provides comprehensive benefits, including medical coverage and paid time off.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• Native-level translation and localization skills in Polish.
• Proficiency in testing and content proofreading in Polish.
• Ability to document outcomes in English for stakeholders.

Responsibilities

• Audit cross-language interactions on text-based channels.
• Collaborate with Program and Product Managers.
• Enhance the customer experience through product testing.

Skills

Native Polish speaker

Fluent in English

Detail-oriented

Effective communicator

Customer-obsessed

Adaptability

Education

Bachelor's Degree

Job description

Overview

Application deadline: Dec 8, 2025

The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant customer- and Customer Service Associate (CSA)-facing products globally. These products offer effortless self-service and automated solutions to our customers. When customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered by human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that supports high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product's vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, regardless of the language the CSA speaks.

Position

We are looking for a talented Machine Learning Data Associate (MLDA) - Specialist in Polish to drive Polish-to-English and English-to-Polish machine translation improvements in partnership with the Machine Learning team.

Key responsibilities

• Audit cross-language interactions on text-based channels
• Review and assess the quality of machine translations in each direction
• Identify the highest priority machine translation improvement opportunities to enhance the customer experience
• Collaborate with Program and Product Managers to optimize quality auditing and machine translation improvement processes
• Augment the customer experience through product testing and executing the machine learning roadmap for the product

What you will do

You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers' issues globally.

Qualifications

• Native Polish speaker who also speaks English fluently
• Extremely detail-oriented and an effective communicator
• Demonstrated ability to earn stakeholders' trust across cross-functional teams
• Data-driven with a strong eye for opportunities
• Customer-obsessed and comfortable analyzing thousands of interactions
• Willing to experiment, fail fast, learn, and iterate to improve
• Understand and account for implications of work on front-line operations

Key job responsibilities

• Native-level translation and localization skills in Polish
• Proficiency in testing and content proofreading in Polish, with the ability to document outcomes in English for stakeholders
• Utilize Polish language skills to support internal and external customers and related products
• Navigate various internal tools to understand the customer journey
• Strong attention to detail and commitment to quality
• Adaptability to a dynamic environment and willingness to adjust priorities on short notice
• Fluency in Polish and English required

A day in the life

• Localization/Translation
• Testing various workstreams
• Contact Reading in native language while documenting findings in English
• Stakeholder management

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits vary by location, hours, length of employment, and job status such as seasonal or temporary employment. The benefits generally apply to regular, full-time employees and include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

About the team

Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to:

• Automate customer service processes
• Enhance the end-to-end customer experience
• Fluency in Polish and English (verbal and written communication)
• 1+ years business experience in localization and translation
• Strong attention to details
• Excellent communication skills
• Customer service experience
• Experience in complex and frequently-changing environments
• Ability to interpret customer needs and frame them as clear requirements
• Project planning experience, including scoping, deadline-setting, backlog maintenance, and reporting
• Bachelor's Degree
• Practical knowledge of data processing needs and trade-offs
• Experience working with machine learning, artificial intelligence, and natural language understanding data

Equal opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Additional notes

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustments during the application and hiring process, please review the accommodations information on the Amazon jobs site. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. This position will remain posted until filled. Applicants should apply via our internal or external career site.