Bilingual Machine Learning Data Associate - Dutch (Remote), Customer Engagement Technology

Amazon Jobs; United States; Remote; USD 32,000 - 70,000; Full time

Job summary

A leading technology company in the U.S. seeks a Dutch-speaking Customer Engagement Associate to enhance customer service through innovative products. Responsibilities include auditing machine translations and improving the customer experience. Candidates should have a Bachelor's degree and be detail-oriented communicators. A competitive compensation package is provided, with salaries ranging from $32,700 to $70,000 based on location and experience.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• Fluency in English required.
• Proficiency in testing and content proofreading in Dutch.
• 1+ years business experience in localization and translation.

Responsibilities

• Audit cross-language interactions on text-based channels.
• Review and assess the quality of machine translations.
• Work with Program and Product Managers on improvement opportunities.

Skills

Native Dutch speaker

Detail-oriented

Effective communicator

Data-driven

Customer-obsessed

Strong attention to detail

Adaptability

Education

Bachelor's Degree

Job description

Overview

The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant customer- and Customer Service Associate (CSA)-facing products globally. These products offer effortless self-service and automated solutions to our customers. When customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered by human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that supports high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product\'s vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, regardless of the language the CSA speaks.

Responsibilities

• Audit cross-language interactions on text-based channels
• Review and assess the quality of machine translations in each direction
• Identify the highest priority machine translation improvement opportunities to enhance the customer experience
• Work with Program and Product Managers to determine opportunities for optimizing quality auditing and machine translation improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product
• Be part of a Global Product Management team whose innovations and strategies influence what we build and how we surface information to solve customers\' issues globally

Qualifications

• Native Dutch speaker who also speaks English fluently
• Extremely detail-oriented and an effective communicator with demonstrated ability to earn stakeholders\' trust across cross-functional teams
• Data-driven with a strong eye for opportunities
• Customer-obsessed and comfortable analyzing thousands of interactions
• Willing to experiment, fail fast, learn, and iterate to improve
• Understand and account for the implications of your work on front-line operations
• Key technical/role requirements include:
• Proficiency in testing and content proofreading in Dutch, with the ability to document outcomes in English for stakeholders
• Utilization of Dutch language skills to support internal and external customers and their related products
• Competence in navigating various internal tools to understand the customer journey
• Strong attention to detail and commitment to quality
• Adaptability to work in a dynamic environment and willingness to adjust priorities on short notice
• Fluency in Dutch and English (required)

The day in the life

• Localization and Translation
• Testing of various workstreams
• Contract Reading in native language while documenting findings in English
• Stakeholder management

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About the team

Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to:

• Automate customer service processes
• Enhance the end-to-end customer experience
• Fluency in Dutch and English (verbal and written communication)
• 1+ years business experience in localization and translation
• Strong attention to details
• Exceptional communicational skills
• Customer service experience
• Experience working in complex and frequently-changing environments
• Ability to interpret customer need and frame that as clear requirements
• Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting
• Bachelor\'s Degree
• Practical knowledge of data processing needs and trade-offs
• Experience working with machine learning, Artificial intelligence, natural language understanding data

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.