Bilingual Loan Sales Specialist

Regional Finance; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Regional Finance in El Paso is seeking a Loan Sales Specialist to help customers with fast, friendly lending solutions and strong sales performance.

The role emphasizes customer relationships, multi-channel outreach, and a path toward career advancement within a growth-focused consumer finance company.

Qualifications

• High School Diploma or Equivalent is required.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance.
• Bilingual in Spanish is required.

Responsibilities

• Drive sales performance by efficiently managing a dynamic workflow and meeting productivity targets, ensuring timely, high-quality service.
• Consistently exceed customer expectations by delivering ease, empathy, and encouragement—contributing directly to individual and branch revenue, conversion rates, and customer satisfaction goals.
• Develop and maintain strong customer relationships, guiding them through the loan lifecycle and presenting tailored financial solutions that support both customer needs and sales objectives.
• Own the full loan lifecycle, including repayment and collection activities, while maintaining accuracy, compliance, and operational excellence.
• Engage customers across multiple channels—phone, email, chat, and internal systems to maximise outreach, connection, and sales opportunities.
• Demonstrate a goal-driven, achievement-focused mindset, consistently striving to exceed performance metrics and contribute to branch growth.
• Clearly educate customers on optional insurance products, ensuring they fully understand loan terms, features, and available benefits, supporting cross-sell and product penetration goals.

Skills

Bilingual (Spanish)

Driver's License

Background checks

Education

High School Diploma or Equivalent

Job description

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance.

At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization.

As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team.

If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.

Job Intro

At RMC, our Loan Sales Specialists fuel the company's growth by actively listening to customers, identifying their financial needs, and delivering fast, friendly, and affordable lending solutions. This is a high-energy role where your sales performance, goal attainment, and customer impact directly drive your success.

Our team members thrive in a competitive, results-oriented environment supported by continuous training, professional development, and clear career advancement pathways. Loan Sales Specialists enjoy strong compensation opportunities tied to individual metrics and team achievements, all while building a rewarding long-term career.

Why work at Regional?

• Regional offers competitive pay! We do our best to show that we value our team members!
• You are eligible for a monthly bonus. Who doesn’t love a nice cash reward for their hard work?
• You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!
• All full-time team members have access to our medical, dental, vision and 401(k) benefits!
• Pays an average of $46,000, this amount can vary based on your location and cost of living adjustments!

In The Role, You Will

• Drive sales performance by efficiently managing a dynamic workflow and meeting productivity targets, ensuring timely, high-quality service.
• Consistently exceed customer expectations by delivering ease, empathy, and encouragement—contributing directly to individual and branch revenue, conversion rates, and customer satisfaction goals.
• Develop and maintain strong customer relationships, guiding them through the loan lifecycle and presenting tailored financial solutions that support both customer needs and sales objectives.
• Own the full loan lifecycle, including repayment and collection activities, while maintaining accuracy, compliance, and operational excellence.
• Engage customers across multiple channels—phone, email, chat, and internal systems to maximise outreach, connection, and sales opportunities.
• Demonstrate a goal-driven, achievement-focused mindset, consistently striving to exceed performance metrics and contribute to branch growth.
• Clearly educate customers on optional insurance products, ensuring they fully understand loan terms, features, and available benefits, supporting cross-sell and product penetration goals.

Minimum Qualifications

• High School Diploma or Equivalent.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Bilingual (Spanish).

Preferred Qualifications

• Previous experience in Sales, Collections, or Customer Service, ideally in a goal-driven or commission-based environment.

Working conditions

This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional Finance

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If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional Finance

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.