Bilingual Loan Officer Assistant

CrossCountry Mortgage, LLC; Florida; A distancia; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401K

Short-term disability

Employee assistance program

Wellness program

Descripción de la vacante

CrossCountry Mortgage, LLC is seeking a Bilingual Loan Officer Assistant to support loan officers in a remote Florida role. You will review applications, prepare disclosures, and facilitate timely closings while coordinating with borrowers, processors, and title companies.

The ideal candidate communicates effectively in Spanish and English, has mortgage-related experience, and is proficient with Salesforce and MS Office. Medical/dental/vision benefits and 401K are available.

Formación

• Fluency in Spanish and English to communicate with customers.
• High School Diploma or GED or equivalent.
• At least 1 year mortgage-related experience.
• Salesforce experience preferred.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office applications.

Responsabilidades

• Assist in reviewing mortgage loan applications and documents.
• Review mortgage loan disclosure packages and deliver to borrower.
• Create rate disclosure and re-disclosure packages for borrowers.
• Highlight deficiencies and notify loan officer/processor.
• Coordinate with Title Company to schedule closings.
• Track outstanding items and follow up for timely documentation.

Conocimientos

Bilingual Spanish/English

Excellent communication

Time management

Phone & email support

Educación

High School Diploma or GED

Herramientas

Salesforce

MS Office

Descripción del empleo

Bilingual Loan Officer Assistant# Careers## Bilingual Loan Officer AssistantApply: Remote: LR9 - US FL Remote: Full time: Posted Yesterday: JR03762CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.**A culture where you can grow!** CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.**Position Overview:**The Bilingual Loan Officer Assistant provides support to CrossCountry Mortgage, LLC’s (“CCM”) mortgage loan officers in their daily duties to increase loan production levels. The Bilingual Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings. **Job Responsibilities:*** Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc.* Review mortgage loan disclosure packages and deliver them to the borrower.* Create rate disclosure and re-disclosure packages and deliver them to the borrower.* Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor.* Clarify/correct information and obtain additional information, as necessary, via phone, email, etc.* General clerical and phone support to loan officers and/or loan processors, as needed.* Work with management to provide support in various stages and areas of lending and processing as needed.* Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.* Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.* Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.* Facilitate timely loan closings by working directly with the Title Company and customer to schedule. **Qualifications and Skills:*** Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.* High School Diploma, General Equivalency Diploma (GED), or equivalent.* A minimum of 1 year of mortgage-related experience, including customer contact.* Previous sales support experience, preferred.* Salesforce experience, preferred.* Excellent communication and customer service skills.* Excellent prioritization and time management skills.* Proficient with Microsoft Office applications. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.CrossCountry Mortgage, LLC offers **MORE** than a job, we offer a career. Apply now to begin your path to success! careersatccm.comCrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com**California residents:** Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.**CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).** **The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.****CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit** **www.NMLSConsumerAccess.org****.**