Bilingual Licensed Insurance Representative

Assurant, Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a bilingual Licensed Insurance Specialist to deliver exceptional service and support in a fast-paced environment. Candidates should have a Property and Casualty Insurance Producer License and 2+ years of insurance industry experience. Responsibilities include handling high volume calls, resolving policy inquiries, and issuing insurance documents. Join a mission-driven team that values integrity and collaboration with competitive compensation and opportunities for growth.

Benefits

Competitive compensation

Comprehensive benefits package

Ongoing training and development

Qualifications

• Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
• Proven ability to manage high call volumes while maintaining quality and professionalism.
• Excellent verbal and written communication skills.

Responsibilities

• Handle high volume inbound calls daily from policyholders and clients.
• Resolve inquiries related to policies, billing, endorsements, and claims.
• Process and issue insurance documents including policies and cancellations.

Skills

Bilingual fluency in Spanish and English

Customer service

Multitasking

Strong communication skills

Education

Property and Casualty Insurance Producer License

Tools

Microsoft Office Suite

Job description

Overview

Assurant Renters Solutions is seeking a bilingual Licensed Insurance Specialist with a passion for delivering exceptional service in a fast-paced, high-volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem-solvers who thrive on helping customers navigate their insurance needs with confidence and care.

If you’re a seasoned insurance professional who enjoys making a difference, excels at multitasking, and can quickly adapt to new systems and tools, we want to hear from you.

Key Responsibilities

• Handle high volume inbound calls daily from policyholders and clients, providing expert guidance and support in both English and Spanish.
• Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.
• Process and issue insurance documents including policies, certificates, endorsements, and cancellations.
• Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency.
• Navigate multiple systems and software platforms simultaneously while maintaining a high level of service.
• Collaborate with internal departments and external clients to ensure seamless service delivery.

Basic Qualifications

• Property and Casualty Insurance Producer/General or Personal Lines License Required
• Bilingual fluency in Spanish and English (required).
• Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
• Proven ability to manage high call volumes while maintaining quality and professionalism.
• Strong multitasking skills and the ability to work independently with minimal supervision.
• High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly.
• Excellent verbal and written communication skills.

Why Join Us?

• Be part of a mission-driven organization that values integrity, innovation, and inclusion.
• Enjoy a collaborative and supportive team environment with opportunities for growth.
• Competitive compensation and comprehensive benefits package.
• Ongoing training and development to keep your skills sharp and your career moving forward.