Bilingual Legal Assistant - Phoenix

1800lionlaw; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

FSA

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Thompson Law in Phoenix, AZ seeks a Closing Legal Assistant to guide clients through the final stages of personal injury cases with a mix of administrative and customer-service duties.

You will collaborate with attorneys, paralegals, insurance adjusters, and medical providers to settle bills, communicate updates to clients, and help generate positive online feedback. A Spanish-English bilingual voice is required.

Qualifications

• Must speak/read fluent Spanish and English.
• 2+ years of recent employment.
• Preferred: 1+ years of experience in Customer Service, Client Services, or Hospitality.
• Understanding of Excel.

Responsibilities

• Partner with attorneys and paralegals to craft settlements that are fair and beneficial.
• Act as the primary contact for insurance adjusters to expedite payment processes.
• Work with medical providers and lien holders to settle bills for clients.
• Maintain continuous communication with clients and provide case updates.
• Help amplify the firm’s presence by obtaining social media reviews from clients.
• Complete administrative tasks to close client files efficiently.

Skills

Spanish

English

Customer Service

Tools

Excel

Job description

Thompson Law’s vision is to be the law firm of choice for every person injured or killed due to preventable tragedy while providing our clients world-class service and record-setting results. We have built a spectacular team that delivers on those ideals, driving incredible growth and opportunity.

Thompson Law, a nationally growing personal injury firm, seeks a Bilingual Legal Assistant to join the Phoenix team!

The Position:

As the Closing Legal Assistant, you become the champion of our clients' experience during the crucial final stages of their personal injury cases. Your role is to be the beacon of hope and the guide they rely on, leaving a lasting impression that meets and exceeds their expectations. This position is a perfect blend of operational responsibilities and customer service, requiring both administrative skills and a personable approach.

Responsibilities:

• Partner with attorneys and paralegals to craft settlements that are fair and beneficial.
• Act as the primary contact for insurance adjusters to expedite payment processes.
• Work with medical providers and lien holders to settle bills, ensuring our clients’ financial ease.
• Maintain continuous communication with clients, providing updates and fostering a positive experience throughout the closure of their case.
• Help to amplify our firm's presence by obtaining social media reviews and recommendations from clients.
• Complete various administrative tasks to close client files efficiently and effectively.

Qualifications:

• REQUIRED: Must speak/readfluent Spanish and English.
• 2+ years of recent employment.
• Preferred: 1+ years of experience- Customer Service, Client Services, or Hospitality.
• Understanding of Excel.
• A spirited and outgoing personality with a knack for teamwork and client interaction.

Total Compensation Package:

• Hourly+ Bonuses
• Monday to Friday work schedule with no weekends
• Following commencement of employment, you will be eligible to enroll in currently offered company benefits, such as health insurance, FSA, dental insurance, vision insurance, life insurance, disability insurance, as well as others.