Bilingual Lead Care Manager - Remote

Pair Team; Oakland (CA); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health, vision & dental insurance

401k

Monthly $100 work from home stipend

Gas reimbursements

Flexible vacation policy

Equipment provided

Job summary

Pair Team is seeking a highly motivated full-time Lead Care Manager to drive engagement and health outcomes for individuals with serious mental illness, substance use, homelessness, and high medical needs. The role blends remote work with 2–3 on-site community visits monthly near your city, supporting a multidisciplinary Enhanced Care Management model.

You’ll engage with members, coordinate care, and help them access community supports while collaborating with nurses, social workers, and care

Qualifications

• 1+ years of general work experience (Case Management preferred).
• You are physically located in California.
• Bilingual – English/Spanish.
• Strong understanding of cultural fluency.
• High degree of empathy.
• Ability to work collaboratively in a multidisciplinary team.
• An eye for optimization.
• Organizational skills.
• Ability to remain patient when faced with adversity.
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing.
• A valid driver's license and auto liability insurance.

Responsibilities

• Maintain ongoing caseload of individuals through evidence based approaches to promote engagement and achievement of health goals.
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system.
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members.
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan.
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks.
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions.
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations.
• Identify and break down barriers ensuring individuals' continuation with the program.
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups.
• Coordinate physical care management appointments through collaboration with external and internal providers.
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.

Skills

Bilingual - English/Spanish

Cultural fluency

Empathy

Collaborative work

Organizational skills

Problem solving

Patience

Adaptability

Driver's license

Tools

CRM databases

Excel

Word

Email

Video conferencing

Job description

Pair Team is seeking a highly motivated full-time Lead Care Manager to drive engagement and health outcomes for individuals with serious mental illness, substance use, homelessness, and high medical needs. The role blends remote work with 2–3 on-site community visits monthly near your city, supporting a multidisciplinary Enhanced Care Management model.

You’ll engage with members, coordinate care, and help them access community supports while collaborating with nurses, social workers, and care