Bilingual (Korean/English) Drayage Operations Specialist

CJ Logistics America; Elwood (IL); Híbrido; USD 33 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Insurance (medical, dental, vision, +)

401(k) retirement plan

Paid time off

Tuition assistance

Early wage access

Advancement opportunities

Hybrid work environment

Resumo da oferta

CJ Logistics America is seeking a Bilingual (Korean/English) Drayage Operations Specialist to manage the cradle-to-grave lifecycle of drayage shipments. You will be the main contact for customers, internal fleets, and carrier partners, delivering reliable service and resolving disruptions.

The role combines hands-on drayage expertise with fluency in English and Korean, requires 2+ years in logistics, and offers a hybrid Des Plaines, IL work arrangement with opportunities to grow within a growing

Qualificações

• Bilingual fluency in English and Korean (written and verbal).
• 2+ years in freight brokerage, account management, or logistics operations with hands-on drayage knowledge.
• KakaoTalk experience for client communications preferred.
• High School diploma required; Bachelor's in Logistics, Supply Chain or Business preferred.
• Proficiency in TMS and MS Office; MercuryGate, DAT, FourKites or Trucker Tools a plus.
• Strong negotiation and problem-solving abilities.
• Willingness to travel up to 20% between Des Plaines, IL, Elwood, IL, and customer sites.

Responsabilidades

• Serve as the primary contact for customer updates via KakaoTalk and email.
• Oversee full shipment lifecycles from order creation, planning and scheduling to tracking and delivery.
• Coordinate daily shipment operations with internal CJ Fleet assets and partner carriers.
• Address disruptions to meet SLAs and minimize delays.
• Verify carrier invoices and billing details for accuracy.
• Monitor daily drayage data and report performance metrics to leadership and clients.
• Collaborate with brokerage and transportation teams to optimize asset utilization.

Conhecimentos

Bilingual English Korean

Drayage operations experience

Negotiation

KakaoTalk communications

Formação académica

High School diploma

Bachelor's in Logistics Supply Chain or Business

Ferramentas

MercuryGate TMS

DAT

FourKites

Trucker Tools

Microsoft Office

Google Workspace

Descrição da oferta de emprego

Who We Are And Why We’re Hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Schedule

8:00am-5:00pm Monday through Friday

Compensation

Base Hourly Wage or Compensation Range: typically, $24.04-26.45 per hour

Shift Differential: No

Incentive eligible: No

Position Overview

CJ Logistics Transportation is seeking a Bilingual (Korean/English) Drayage Operations Specialist to manage the complete "cradle-to-grave" lifecycle of drayage shipments. In this role, you will serve as the primary contact for customers, internal fleets, and external carrier partners. Combining hands-on drayage expertise with bilingual fluency in English and Korean, you will deliver exceptional operational service, resolve disruptions, and foster long-term client relationships.

Essential Job Duties & Responsibilities

• Client Communication: Serve as the primary, direct point of contact for customer updates and inquiries using platforms like KakaoTalk and email.
• Lifecycle Management: Oversee full shipment lifecycles from order creation, planning, and scheduling to tracking, delivery, and post-shipment follow-up.
• Fleet & Carrier Coordination: Coordinate daily shipment operations directly with internal CJ Fleet assets and brokered partner carriers.
• Disruption Resolution: Act promptly to address operational challenges, delays, container hold-ups, or service disruptions to meet SLAs.
• Documentation & Billing: Verify carrier invoices, extra charges (demurrage/detention), and billing details for accurate processing.
• Data & Analytics: Monitor daily drayage data, analyze service exceptions, and proactively report performance metrics to leadership and clients.
• Asset Optimization: Partner with internal brokerage and transportation teams to optimize asset utilization and carrier selection.

Required Qualifications

• Language Skills: Bilingual fluency in English and Korean (written and verbal) is required.
• Experience: 2+ years of experience in freight brokerage, account management, or logistics operations, with hands-on drayage knowledge.
• Communication Tools: Professional experience using KakaoTalk for client communications is preferred.
• Education: High School diploma or equivalent required; a Bachelor's degree in Logistics, Supply Chain, or Business is preferred.
• Technical Proficiency: Proficiency in Transportation Management Systems (TMS) and Microsoft Office / Google Workspace. Experience with MercuryGate TMS, DAT, FourKites, or Trucker Tools is a plus.
• Problem Solving: Strong negotiation, problem-solving, and conflict-resolution abilities.
• Travel & Flexibility: Ability to travel up to 20% between Des Plaines, IL, Elwood, IL, and customer sites as needed.

Physical Requirements

• sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position may visit and/or operate in a warehouse location as well as operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled, unless operating at a warehouse location.

Location/Remote Eligibility

This is a hybrid role is typically based out of our Des Plaines, IL office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company. The role may be performed in a hybrid work setting (combination of on-site and/or remote), depending on business needs and location eligibility. When working remote, employees are expected to maintain a dedicated, distraction-free, confidential workspace and reliable internet connection.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.

What We Offer

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High-performance culture with a continuous improvement mindset
• Opportunities for advancement!

CJ Logistics About Statement

At CJ Logistics, we value diversity, equity, and an inclusive workplace.

We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.

CJ Logistics participates in the E-Verify program.

This position is not eligible for visa sponsorship or support for work authorization.

CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at [e-mail]. Requesting an accommodation or alternative review process will not negatively affect your candidacy.