Bilingual Korean/English Account Manager/Customer Service

Colonial Group; Des Plaines (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

CJ Logistics in Des Plaines, IL is seeking a senior liaison to drive operational performance and customer satisfaction across the supply chain. You will lead cross-functional initiatives, manage reporting, and support inventory, quality, and compliance processes.

The role requires 8+ years in distribution and strong leadership, analytical thinking, and stakeholder communication. Hybrid environment; on-site with travel to CJ facilities as needed.

Qualifications

• Associate’s degree in logistics, supply chain, business, or related field.
• 8+ years in a distribution center with 1–2 years direct client interaction and team leadership.
• Strong interpersonal, written and verbal communication skills.
• Proven project management capabilities with attention to detail.
• Solid understanding of warehousing, inventory, order fulfillment, and transportation.
• Able to work independently and in a customer-facing capacity.
• Proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Understand assigned customers’ business models, supply chain strategies, and contracts.
• Build relationships across Operations, Quality, Customer Service, and Brand Management.
• Lead customer growth and renewal initiatives, including RFPs and pricing.
• Manage operations projects with action plans and timely results.
• Provide KPI reporting, scorecards, and performance insights.
• Oversee inventory control, audits, and B2B adjustments.
• Monitor quality holds and ensure compliance with timelines.
• Analyze logistics data to identify trends and root causes.
• Support warehouse operations with metrics and regulatory readiness.
• Coordinate demand planning, labor scheduling, carrier performance, and exception management.
• Support forecast analysis and issue resolution with customers.
• Perform other related duties as assigned.

Skills

Communication

Project management

Analytical thinking

Data interpretation

Independent work

Presentation skills

Microsoft Office

Google Workspace

Education

Associate degree

Bachelor’s degree

Tools

WMS

TMS

CJ Logistics systems

Job description

Schedule

Monday - Friday

Compensation

Base Hourly Wage or Compensation Range: $___ annually
Incentive eligible: No

Position Overview

This role serves as a critical liaison between CJ Logistics and assigned customer accounts, responsible for driving operational performance, customer satisfaction, and continuous improvement across the supply chain. The position requires a thorough and embedded understanding of customer business objectives, CJ Logistics systems, and warehouse operations to proactively identify opportunities and implement effective solutions. The individual will lead cross-functional initiatives, manage reporting and analytics, and support inventory, quality, and compliance processes. Success in this role depends on strong leadership, analytical thinking, and the ability to build trusted partnerships both internally and externally.

Essential Job Duties & Responsibilities

• Develop a deep understanding of assigned customers’ business models, supply chain strategies, and commercial agreements
• Build and maintain strong relationships across customer functions, including Operations, Quality, Customer Service, and Brand Management
• Lead customer growth and renewal initiatives, including RFP responses, pricing proposals, and strategic business reviews (QBRs)
• Manage and support operations-related projects; create action plans to ensure timely execution and results
• Provide regular KPI reporting, scorecards, and operational performance insights to both internal teams and customers
• Oversee inventory control processes, including audits, investigations, corrective actions, and B2B adjustments
• Monitor quality hold processes and ensure compliance with key operational outputs and timelines
• Analyze logistics center data to identify trends, root causes, and early indicators of process or quality issues
• Support warehouse operations by monitoring metrics, recommending improvements, and assisting with regulatory compliance and audit readiness
• Coordinate with customer and internal teams on demand planning, labor scheduling, carrier performance, and exception management
• Support customer-facing activities including forecast analysis, volume spike management, issue resolution, and operational alignment
• Perform other related job duties as assigned or required.

Required Qualifications

• Associate’s degree in logistics, supply chain, business, or a related field
• Minimum of 8 years of relevant experience in a distribution center environment, including at least 1–2 years in a role involving direct client interaction and team leadership
• Excellent interpersonal skills with strong written and verbal communication abilities
• Proven project management capabilities with a sharp attention to detail skills
• Solid understanding of logistics operations, including warehousing, inventory, order fulfillment, customer service, and transportation
• Strong analytical and problem-solving skills with the ability to interpret data and drive decisions
• Comfortable working independently and in a customer-facing capacity
• Confident and effective presenter with the ability to engage audiences at all organizational levels
• Expert level in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace applications

Preferred Qualifications

• Bachelor’s degree in logistics, supply chain, business, or a related field
• Prior experience using CJ Logistics systems, including WMS, TMS, and other internal platforms
• 1-2 years of experience in Operations or a Corporate function within CJ Logistics

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:

• Varying temperatures, including but not limited to refrigerated or non-climate controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.

Location/Remote Eligibility

This role may be performed on-site only.

This position requires occasional travel to CJ Logistics facilities, primarily in the Chicago and Atlanta region, and may include up to 20% travel.

Schedule

Flexible hours may be required to support deadlines or cross-functional collaboration.