Bilingual Japanese English CRM Solutions Manager

Interplace, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A global technology company is seeking a Bilingual Japanese English CRM Solutions Manager to design and manage CRM solutions. The ideal candidate will have deep Salesforce expertise, 5+ years in CRM system development, and strong communication skills in both Japanese and English. This position offers the chance to help shape the future of robotic solutions while working closely with teams across multiple regions.

Qualifications

• 5+ years of experience in CRM system development, IT implementation or project management.
• Deep knowledge of Salesforce cloud solutions, especially in one module.
• Strong verbal and written communication skills.

Responsibilities

• Design and build CRM solutions for new robot businesses.
• Maximize solution value and align with global business strategies.
• Plan and manage integration projects and monitor progress.

Skills

CRM system development

IT Implementation

Project Management

Salesforce cloud solutions

Business Level English

Business Level Japanese

Interpersonal communication

Education

Bachelor's degree

Tools

Salesforce Marketing Cloud

Salesforce Sales Cloud

Salesforce Service Cloud

ITIL

Scrum

Job description

Bilingual Japanese English CRM Solutions Manager

We are seeking a CRM Solution Manager to join a fast-growing team that is focused on shaping the future by augmenting the workforce through automation. You will work closely with business leaders and IT professionals based out of our global headquarters in Tokyo, Japan, as well as, our regional offices in APAC, EMEA, and the US.

Responsibilities include:

• Design and build CRM solutions for new / emerging robot businesses in the global market with a focus on innovation and speed-to-market
• CRM solution owner (SFDC - MA, SFA, Customer Success, Fleet Services): responsible for solution value maximization, developing solution strategies, and roadmap planning to align with global business strategies
• Solution architect: select/assess solutions and lead architecture design
• Project manager for system integration and solution delivery: plan and manage integration projects, monitor progress, review documents, resource and budget control, risk management, and quality control
• Team leader: people management, target setting, coaching
• Team management: organize development team to maximize productivity and align with business needs, drive process optimization, lead as the Scrum Master
• Subcontractor management: sourcing strategy, resource planning, vendor contract review, vendor performance assessment, maximize output and quality

Requirements:

• Loves robots, believes in the power of IT, and has a business mindset
• 5+ years of experience in one or more of the following: CRM system development experience, IT Implementation and/or Project Management
• Deep knowledge and implementation experience of Salesforce cloud solutions (at least one module of expertise): Marketing Cloud, Sales Cloud, Service Cloud
• Bachelor’s degree
• Business Level English and Japanese
• Strong verbal and written interpersonal communication skills with the ability to develop and strengthen relationships at all levels of the global organization
• Optimistic, positive, comfortable with ambiguity and uncertainty, and able to make sound business/IT decisions in a startup environment and culture
• A relentless commitment to business goals and delivering results by influencing others, all while delivering world-class IT services and solutions
• Agile learner and team player, possesses a sense of service

Preferred Qualifications:

• Ability to effectively lead and manage teams, providing guidance, mentorship and motivation
• Strong presentation and communication skills (written/verbal), with demonstrated ability to present to senior executives
• Knowledge of risk management
• Experience in cross-border projects and global team environments.
• Demonstrated ability to create a long-term vision for a best-in-class IT strategy and able to drive stakeholder alignment for your vision
• Manage prioritization and trade-offs across customer experience, performance, and operational support load
• Experience in the robot industry or high-tech/technology industry
• Experience in a multinational company or multi-cultural environment
• Knowledge of SFDC, ITIL, Scrum software development, J-Sox, GDPR