Bilingual IT Service Delivery Analyst

DPR Construction

Fort Lauderdale (FL)

On-site

USD 45,000 - 65,000

Full time

9 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

DPR Construction in Fort Lauderdale is seeking an IT Service Desk Technician to provide enterprise-level support for hardware, software, cloud, and mobility platforms. You will troubleshoot incidents and fulfill service requests within SLA, resolving issues remotely by phone or electronically and guiding users to self-help resources.

The role requires a bachelor’s degree in computer science or related field (or equivalent experience) and 2–4 years of IT service desk experience.

Qualifications

Bachelor’s degree in computer science or a related field, or equivalent experience required.
2–4 years of experience in IT service desk or end-user support required.
IT service management certification preferred.

Responsibilities

Provides remote, phone, and electronic technical support for hardware and software issues.
Documents and tracks incidents through to resolution and updates knowledge base content.
Resolves tickets within established service levels and escalates when required.
Troubleshoots laptops, mobile devices, and cloud-based applications; coordinates with specialist teams.
Escalates incidents requiring advanced expertise to appropriate support tiers; supports user onboarding activities.
Assists in root cause analysis of recurring issues and updates knowledge documentation.
Trains users and promotes self-help resources to reduce repeat incidents.