Bilingual IT Help Desk Specialist

Jobtailor; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Plano, TX seeks an empathetic Help Desk Technician to resolve technical issues across workstations, devices, and software. Spanish fluency is required to support a diverse customer base.

You will manage the ticket queue, document interactions, and follow SOPs to deliver timely remote support while meeting KPIs. A+ fundamentals and 1+ year help desk experience are preferred.

Qualifications

• IT Fundamentals and A+ certifications, or equivalent professional experience.
• 1+ year of professional help desk experience.
• Strong customer service skills.
• High attention to detail.
• Ability to follow instructions and policies.
• Ability to adapt to changing and fast-moving environments.
• Strong phone skills.

Responsibilities

• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following: Advanced desktop issues, VPN connectivity, Entry-level server support, Hardware issues, Line of business support

Skills

Customer service

Phone skills

Attention to detail

Adaptability

Help desk experience

Education

A+ certification

IT Fundamentals

Job description

Jobtailor in Plano, TX seeks an empathetic Help Desk Technician to resolve technical issues across workstations, devices, and software. Spanish fluency is required to support a diverse customer base.

You will manage the ticket queue, document interactions, and follow SOPs to deliver timely remote support while meeting KPIs. A+ fundamentals and 1+ year help desk experience are preferred.