Bilingual Interpreter Scheduler III (Spanish)

University of Rochester; City of Rochester (NY); On-site; USD 27,000 - 37,000; Full time

Job summary

University of Rochester's Strong Memorial Hospital seeks an Interpreter Scheduler III to coordinate interpreter services across clinic operations. You will manage requests in the Interpreter Scheduling System and ePARC, assign interpreters, and ensure accurate, timely communication with patients and providers.

Responsibilities include triaging urgent requests, collaborating with supervisors, and producing reports while upholding patient care standards and ICARE values in a fast-paced environment.

Qualifications

• High School diploma required with 3+ years of relevant experience.
• Associate’s degree in Medical/Secretarial or related field preferred.
• Knowledge of medical terminology and scheduling software benefits the role.

Responsibilities

• Process interpreter requests in ePARC and scheduling systems.
• Determine best interpreter modality (in-person, video, telephone) based on context.
• Track on-going assignments and manage daily logs for continuity of care.
• Coordinate with supervisors and clinicians to meet interpreter needs and regulations.

Skills

Medical Terminology

Customer Service

Scheduling Software

Education

High School diploma

Associate’s degree (Medical/Secretarial or related)

Tools

eRecord

ePARC

Interpreter Scheduling System

Job description

University of Rochester's Strong Memorial Hospital seeks an Interpreter Scheduler III to coordinate interpreter services across clinic operations. You will manage requests in the Interpreter Scheduling System and ePARC, assign interpreters, and ensure accurate, timely communication with patients and providers.

Responsibilities include triaging urgent requests, collaborating with supervisors, and producing reports while upholding patient care standards and ICARE values in a fast-paced environment.