Bilingual Intake Specialist- WORK FROM HOME

TORKLAW; Washington (District of Columbia); Remote; USD 80,000 - 100,000; Full time

Job summary

A personal injury law firm in Washington, D.C. is seeking an Intake Specialist. In this role, you'll be the first point of contact for clients, guiding them through their options with empathy and professionalism. The ideal candidate is bilingual (English/Spanish), possesses excellent communication and organizational skills, and has a high school diploma or equivalent. Benefits include a competitive salary, medical insurance, paid vacations, and a generous bonus structure.

Benefits

12 paid holidays annually

10 days of paid vacation annually

6 days of sick leave annually

Medical insurance

401(k) with 4% company match

Regular firm events

Work laptop becomes personal after 3 years

Qualifications

• 1+ year of experience in a similar role or equivalent education.
• Computer literacy is required.
• Previous experience in customer service or administration is preferred.

Responsibilities

• Connect with potential clients and establish trust.
• Assess unique client situations and present best actions.
• Communicate clearly across all platforms.
• Perform accurate data entry for case intake.
• Collaborate with the team while being self-motivated.
• Transition retained clients to the appropriate team.

Skills

Bilingual (English/Spanish)

Excellent interpersonal skills

Strong organizational abilities

Effective communication

Problem-solving

Education

High school diploma or equivalent

Tools

Standard productivity software

Job description

Overview

Want to make real impact? Join TORKLAW's INTAKE TEAM! TORKLAW is a mission-driven personal injury law firm committed to helping people through some of the most difficult moments of their lives. Behind every case is a person who deserves to be heard, supported, and guided. We are looking for standout talent—someone who thrives under pressure, connects easily with people, and is driven by purpose and results.

As an Intake Specialist, you'll be the first point of contact for potential clients, playing a vital role in their journey. This position requires empathy, efficiency, and a positive, professional presence. You’ll listen to their stories, explain their options, and guide them toward the right next steps—whether that’s working with us or referring them to a trusted partner. Your mission is to ensure every person feels respected, supported, and informed.

Responsibilities

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
• Seamless Hand-off: Transition the newly retained client to the team that will handle their case.

About TORKLAW

TORKLAW is an incredibly fast-moving, innovative law firm that is all about delivering the absolute best client experience and unmatchable legal representation to each and every one of our clients.

We have been entrusted with an awesome responsibility to which we respond with hard work, discipline, and laser focus. As a result, awards, accolades, and outstanding results have followed.

Awards & Recognition

• Top 10% of Inc. 5000’s list of America’s fastest growing companies
• Best Law Firm US World News & Report - every year since 2016
• Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate

Values

As a Values-based Firm, we believe in:

• Radical Authenticity – Being transparently who we are: with ourselves, with each other, and with our clients & partners.
• Relentless Pursuit of the Win - achieving stellar results by keeping a laser focus on performance and goals.
• Growth Mindset – Continuously learning, growing and developing, as individuals, as a business, and as advocates for our clients.
• Ownership – we take responsibility for our work and actions.
• Results Driven - we focus on the outcome and disregard the level of effort required to achieve those results.
• Respect for Each Other – Supporting each other with kindness and respect, and enjoying the journey together.
• Unwavering Integrity – Standing up for what’s right with consistently sound ethics and courageous honesty.

Requirements

• Bilingual (English/Spanish) is required
• Ideally 1+ year of experience in a similar role, or equivalent education
• Computer literate and proficient with standard productivity software
• Effective team player
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver with the ability to handle challenging situations
• Friendly and approachable demeanor
• High school diploma or equivalent preferred
• Previous experience in customer service or administration preferred

Benefits

In addition to a competitive salary, this position has a generous bonus structure, and will receive the following benefits:

• 12 paid holidays annually
• 10 days of paid vacation annually
• 6 days of sick leave annually
• Medical insurance
• Optional Dental, Vision, Life
• 401(k) with 4% fully vested safe-harbor company match
• Regular firm events (happy hours, team building, holiday party, etc)
• Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop.

TORKLAW is a multi-state employer; any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.