Bilingual Intake & Patient Services Coordinator

Socket.dev; Loganville (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Atlanta Autism Center is hiring a Bilingual Intake & patient Coordinator to manage front office operations, answer calls, registrations, scheduling, and records. This role requires traveling to the Lawrenceville center as needed and working fulltime with a $22/hour rate.

The ideal candidate will be bilingual (Spanish preferred), familiar with ECW, and able to prioritize tasks while delivering excellent patient service in a fast-paced environment.

Qualifications

• Bilingual; Spanish preferred.
• Travel to Lawrenceville center required.
• Experience with ECW system preferred.
• Ability to read, understand and follow instructions.
• Medical terminology knowledge.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Answer all incoming calls and redirect to appropriate staff.
• Schedule, coordinate and track referrals and appointments.
• Manage voicemails, documents and distribute to staff.
• Maintain organization and cleanliness of workstations.
• Verify insurance and collect patient balances.
• Handle intake preparation and retrieve records from outside providers.

Skills

Bilingual

Spanish

Tools

ECW system

Job description

Description

Join our Team!

Atlanta Autism Center is hiring a Bilingual Intake & patient Coordinator to assist in managing daily administrative operations.

Scope

The I&P Coordinator is responsible for providing organization and support to the assigned center(s). You will primarily be responsible for answering and distributing phone calls, faxes, and emails directed to AAC. This will also include patient registration, scheduling, medical records, as well as a multitude of tasks related to front office functions as assigned by management.

Job Type: Fulltime

Salary: $22/ hour

Essential Duties and Responsibilities

• Answering all telephone calls for AAC as they come in and redirecting them to appropriate staff in a pleasant manner
• Schedules, coordinates and tracks all incoming and outgoing referrals
• Checks AAC voicemails at least 2x day, documents and distributes them to appropriate staff
• Maintains order/cleanliness of assigned workstations
• Insurance verification and collection of patient balances
• Schedules, coordinates and tracks all incoming and outgoing referrals
• Lab orders, processing and follow up on results
• Other duties and tasks as assigned by management
• Maintains schedules of assigned providers and resource
• Intake preparation including retrieving records from outside providers/institutions
• Returning any online, email and fax inquiries
• Appointment reminder calls as needed

Requirements

• Bilingual- Spanish preferred
• Travel to the Lawrenceville center is required as needed
• Experience with ECW system is preferred
• Ability to read, understand, and follow oral and written instruction
• Medical terminology
• Ability to develop goals, prioritize, organize and make most efficient use of time
• Ability to use individual judgment to solve problems and make decisions
• Ability to operate a computer and basic office equipment
• Demonstrated strong interpersonal, oral, and written communication skills
• Ability to transfer knowledge in a precise manner

Non-Discrimination Statement: Atlanta Autism Center (AAC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. AAC complies with applicable laws regarding accommodations for qualified individuals with disabilities. We encourage individuals of all backgrounds to apply.