Bilingual Intake Coordinator (Front Desk)

Center for Hope & Safety; Salem (OR); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Center for Hope & Safety in Oregon seeks a Bilingual Intake Coordinator (Front Desk) to greet clients, manage the lobby, and provide confidential information, advocacy, and referrals. The role requires English/Spanish bilingual skills, a 2-year degree or equivalent experience, and the ability to handle crisis situations with compassion.

Starting pay is $23/hour plus a 5% bilingual stipend. Primary duties include coordinating appointments, assisting hotline callers and shelter residents, and

Qualifications

• Bilingual in English and Spanish required.
• Two-year degree or equivalent training or experience in reception, front desk, intake coordination.
• Ability to provide direct support, information services, crisis intervention, advocacy or education to victims of domestic and sexual violence.
• Ability to work with survivors in both group and individual settings.
• Demonstrated ability to work collaboratively with a diverse group of staff members, volunteers, and community partners.
• Understanding of and ability to implement self-care measures and boundaries with clients for the mutual benefit of self, colleagues, and those we serve.
• Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment.
• Able to work independently, setting priorities and ability to track details, data, information, and activities as needed.
• Ability to maintain a flexible schedule, including occasional evening and weekend hours.
• Demonstrated telephone and computer skills (specifically Microsoft Office suite, including Word, Excel, and Outlook).
• A car, valid driver’s license, and proof of current automobile insurance required.
• Ability to operate a multi-line phone.
• Exceptional customer service skills and communication skills (both verbal and written).
• Coordinating urgent services to individuals who are undergoing stressful situations while remaining calm and professional.

Responsibilities

• Greet clients and visitors and ensure timely attention.
• Manage the lobby and entry areas to create a warm and inviting environment.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Answer phones and direct callers to staff.
• Maintain the staff rotation schedule.
• Offer individual services to hotline callers, individuals who walk into office, and shelter residents, maintaining confidentiality of all client contact, information, and interactions.
• Provide information, referral, advocacy, and transportation to help clients obtain social, medical and legal services.
• Coordinate client appointments and case management services with other staff members as appropriate.
• Provide information and education to survivors regarding domestic violence, sexual assault, stalking, and human trafficking.
• Maintain confidentiality in all matters; maintain accurate and up-to-date records on all activities.
• Assist with training of new staff, volunteers, and practicum students as needed.
• Assist Victim Services Advocates in securing resources and referrals for clients.
• Maintain printed resources in an organized and accessible manner; notifying appropriate staff members when supplies are low.
• Process and deliver mail.

Skills

Bilingual

Crisis intervention

Advocacy

Front desk experience

Multitasking

Education

Two-year degree

Tools

Microsoft Office

Job description

Bilingual Intake Coordinator (Front Desk)

Job Category

Overview

Description

Intake Coordinator
Starting at $23/hour, Plus 5% Bilingual Stipend

QUALIFICATIONS

• Bilingual in English and Spanish required
• Willingness to learn and embrace Center for Hope & Safety (CHS) philosophy.
• Two-year degree or equivalent training or experience in reception, front desk, intake coordination.
• Ability to provide direct support, information services, crisis intervention, advocacy or education to victims of domestic and sexual violence.
• Ability to work with survivors in both group and individual settings.
• Demonstrated ability to work collaboratively with a diverse group of staff members, volunteers, and community partners.
• Understanding of and ability to implement self-care measures and boundaries with clients for the mutual benefit of self, colleagues, and those we serve.
• Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment.
• Able to work independently, setting priorities and ability to track details, data, information, and activities as needed.
• Ability to maintain a flexible schedule, including occasional evening and weekend hours.
• Demonstrated telephone and computer skills (specifically Microsoft Office suite, including Word, Excel, and Outlook).
• A car, valid driver’s license, and proof of current automobile insurance required.
• Ability to operate a multi-line phone.
• Exceptional customer service skills and communication skills (both verbal and written).
• Coordinating urgent services to individuals who are undergoing stressful situations while remaining calm and professional.

DUTIES

• Complete 45-hour Advocacy Training through CHS.
• Greet all clients and visitors to our advocacy office; ensure all receive timely attention and services.
• Manage the lobby and entry areas to create a warm and inviting environment.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Answer phones and direct callers to staff.
• Maintain the staff rotation schedule.
• Offer individual services to hotline callers, individuals who walk into office, and shelter residents, maintaining confidentiality of all client contact, information, and interactions.
• Provide information, referral, advocacy, and transportation to help clients obtain social, medical and legal services.
• Coordinate client appointments and case management services with other staff members as appropriate.
• Provide information and education to survivors regarding domestic violence, sexual assault, stalking, and human trafficking.
• Maintain confidentiality in all matters; maintain accurate and up-to-date records on all activities.
• Assist with training of new staff, volunteers, and practicum students as needed.
• Assist Victim Services Advocates in securing resources and referrals for clients.
• Maintain printed resources in an organized and accessible manner; notifying appropriate staff members when supplies are low.
• Process and deliver mail.

Job Type: Full-time

Pay: From $24.15 per hour

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
All visitors are required to wear a mask. CHS follows the mandates provided by the Governor and State of Oregon.