Bilingual Intake Case Specialist - Limited Term - 2025865

World Relief; Illinois; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits package

Employee discount program

Job summary

World Relief is seeking an Intake Specialist to serve as the primary contact for refugees, immigrants, and other eligible clients in Illinois. You will conduct intake assessments, determine program eligibility, and connect clients to services and resources, including public benefits applications and renewals.

The role collaborates with IDHS caseworkers to ensure timely access to benefits, maintain documentation, and promote client stability and self-sufficiency through effective service

Qualifications

• Fluency in English (written and spoken).
• Experience with case management or social services is preferred.
• Ability to document accurately and maintain records.

Responsibilities

• Conduct client intake, eligibility screening, enrollment, and orientation to programs.
• Assist clients with applications, renewals, and case maintenance for public benefits (TANF, RCA, SNAP, Medicaid, All Kids, SSI, AABD).
• Provide culturally and linguistically appropriate case management and advocacy to help clients access benefits.

Skills

Fluency in English

Microsoft Office

Cross-cultural experience

Attention to detail

Record keeping

Team collaboration

Problem-solving

Client advocacy

Tools

Microsoft Office

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

The Intake Specialist serves as a primary point of contact for refugees, immigrants, and other eligible clients, conducting intake assessments, determining program eligibility, and connecting clients to services and resources. This role is responsible for assisting clients with public benefits applications, renewals, and case management, while working closely with Illinois Department of Human Services (IDHS) caseworkers to ensure timely access to benefits and resolve case issues. The Specialist provides client advocacy, referrals, and ongoing support, maintains accurate documentation, and helps promote client stability and self-sufficiency through effective service coordination.

This is a limited-term position funded through a grant agreement until 5/31/2026 and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

• Conduct client intake, eligibility screening, enrollment, and orientation to available programs and services
• Assist refugees, immigrants, and other eligible clients with applications, renewals, and case maintenance for public benefits programs, including TANF, RCA, SNAP, Medicaid, All Kids, SSI, and AABD
• Provide culturally and linguistically appropriate case management, benefits education, advocacy, interpretation, and translation to support clients in accessing and maintaining public benefits
• Serve as a liaison between clients and the Illinois Department of Human Services (IDHS), working closely with IDHS staff to resolve case issues, monitor benefit status, and ensure timely service delivery
• Coordinate internal and external referrals to community resources and partner agencies to address client needs and promote stability and self-sufficiency
• Maintain accurate client records, case notes, reports, and program documentation in compliance with organizational, grant, and IDHS requirements
• Collaborate with internal teams, community partners, and government agencies to provide coordinated services and support positive client outcomes
• Participate in staff meetings, trainings, community outreach activities, and professional development opportunities to enhance program effectiveness and service delivery
• Provide administrative support, assist with data entry and reporting, and support volunteers and interns as assigned
• Perform other duties and responsibilities as assigned to meet program, client, and organizational needs

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Strong attention to detail with the ability to organize, prioritize, and follow through on multiple assignments and projects
• Demonstrated ability to maintain accurate and comprehensive records
• Self-motivated with strong problem-solving skills and consistent follow-through
• Knowledge of, or willingness to learn, immigration statuses and associated eligibility for benefits
• Ability to network effectively and build relationships to develop referral partnershipsExcellent interpersonal, communication, and conflict resolution skills
• Fluency in written and spoken English
• Demonstrated cross-cultural experience
• Minimum of two (2) years of experience in immigrant case management or a related field
• Ability to work collaboratively and support team members during periods of high client volume or emergencies
• Proficiency in Microsoft Office applications

PREFERRED QUALIFICATIONS:

• Fluency in one or more languages commonly spoken by World Relief clients (e.g., French, Arabic, Spanish, Ukrainian, Russian, Swahili, Lingala, Farsi, Dari, Pashto, Assyrian, Rohingya) strongly preferred

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.