Bilingual Insurance CSR & Client Advocate

Agentbryguy; Chicago (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Valuable career-building experience

Job summary

State Farm is seeking a Customer Relations Representative to join Bryan Solis' team in North Chicago, IL. The role focuses on delivering exceptional customer service, addressing inquiries, and assisting with insurance policies.

You will support policy management, endorsements, and claims processing while collaborating with a bilingual team in a fast-paced environment. The position offers full-time employment, with opportunities for advancement and paid time off, and emphasizes customer-centric

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation and a genuine desire to assist customers.
• Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
• Attention to detail and organizational skills for accurate policy management.
• Proficient with computers and able to learn new software quickly.

Responsibilities

• Provide outstanding customer service and respond promptly to inquiries.
• Assist clients with policy changes, endorsements, and claims processing.
• Analyze and resolve complex customer situations with a proactive approach.
• Collaborate with the team to ensure a positive and productive work environment.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Proficient with computers

Insurance experience

Tools

Insurance software

Job description

State Farm is seeking a Customer Relations Representative to join Bryan Solis' team in North Chicago, IL. The role focuses on delivering exceptional customer service, addressing inquiries, and assisting with insurance policies.

You will support policy management, endorsements, and claims processing while collaborating with a bilingual team in a fast-paced environment. The position offers full-time employment, with opportunities for advancement and paid time off, and emphasizes customer-centric