Bilingual Information & Referral Outreach Specialist

Center for People With Disabilities (CPWD); Boulder (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

CPWD in Boulder is seeking an Information & Referral Navigator to lead I&R services, outreach, and QA efforts across catchment areas. You will collaborate with the Independent Living Advisor team and partner agencies to ensure accurate referrals and connections to resources.

Ideal candidate is bilingual English/Spanish, holds an Associate’s degree or equivalent experience, and demonstrates strong organizational and communication skills.

Qualifications

• Bilingual English/Spanish.
• Associate’s degree or relevant experience.
• Proficiency with MS Windows, MS Office, Google Suite.
• Strong organizational and customer service skills.
• Leadership and interpersonal skills with diverse peers and staff.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Provide Information & Referral (I&R) services to individuals with disabilities, professionals and the community.
• Respond to calls, emails, and walk-ins; refer to CPWD services or other providers.
• Document initial consumer information and connect to CPWD staff.
• Conduct routine follow-up with individuals to ensure needs are met.
• Develop knowledge of local community resources and update the I&R resource drive.
• Coordinate outreach with partners and attend community events.
• Travel for direct services and outreach as needed.

Skills

Bilingual English/Spanish

MS Windows & MS Office

Organizational skills

Customer service

Interpersonal skills

Driver's license

Education

Associate’s degree or relevant experience

Tools

Google Suite

Job description

CPWD in Boulder is seeking an Information & Referral Navigator to lead I&R services, outreach, and QA efforts across catchment areas. You will collaborate with the Independent Living Advisor team and partner agencies to ensure accurate referrals and connections to resources.

Ideal candidate is bilingual English/Spanish, holds an Associate’s degree or equivalent experience, and demonstrates strong organizational and communication skills.