Bilingual Incident Response Engineer (Korean/English)

Amazon; Seattle (WA); On-site; USD 96,000 - 160,000; Full time

Benefits offered by this job

RSUs

Health insurance

Job summary

Amazon is seeking an Incident Management Engineer (Korean/English bilingual) to join the Incident Detection and Response team within AWS Support. The role focuses on incident response, customer ownership, and technical resolver engagement for critical workloads.

Applicants should have a Bachelor's degree in CS or equivalent, with 3+ years in technical support; fluency in Korean is required. The team operates follow-the-sun hours and may include weekend shifts.

Qualifications

• Fluent in Korean (read, write and speak)
• Experience in technical support and network/OS environments is preferred
• Strong communication and incident-management skills

Responsibilities

• Lead and coordinate incident resolution for large-scale customer-impacting events
• Engage engineering teams and manage customer communications during incidents
• Create and review incident documentation and runbooks
• Mentor peers in technical and operational areas
• Work across AWS teams to drive operational improvements

Skills

Korean language proficiency

Education

Bachelor's degree in computer science or equivalent

Job description

Amazon is seeking an Incident Management Engineer (Korean/English bilingual) to join the Incident Detection and Response team within AWS Support. The role focuses on incident response, customer ownership, and technical resolver engagement for critical workloads.

Applicants should have a Bachelor's degree in CS or equivalent, with 3+ years in technical support; fluency in Korean is required. The team operates follow-the-sun hours and may include weekend shifts.