Bilingual Housing Counselor

NeighborWorks Green Bay; Green Bay (WI); Hybrid; USD 47,000 - 55,000; Full time

Job summary

NeighborWorks Green Bay is seeking a Bilingual Housing Counselor to serve Spanish- and English-speaking clients in person, by phone, or online. You will educate prospective homebuyers, provide counseling, and help clients improve finances, preparing budgets and action plans.

Based in Green Bay, WI, the role offers a full-time, hybrid work schedule with strong benefits and opportunities for advancement within the Homeownership Center.

Qualifications

• HUD Certified Housing Counselor or ability to obtain within three months.
• High school diploma or GED equivalent.
• Bilingual in English and Spanish.
• Proficient with Microsoft Office.

Responsibilities

• Educate homebuyers in group and one-on-one settings in English and Spanish.
• Counsel clients pre- and post-purchase, and coordinate with lenders.
• Maintain electronic and paper client files and generate reports.
• Translate key documents from English to Spanish.

Skills

Bilingual English/Spanish

Communication skills

Interpersonal skills

Time management

Counseling

Education

HUD Certified Housing Counselor

High School Diploma or GED

Tools

Salesforce CRM

Microsoft Office

Job description

Bilingual Housing Counselor

Green Bay, WI

Job Type

Full-time

This team member must be fluent in both Spanish and English to serve all the following roles in a bilingual capacity. Responsible for providing education, advice, coaching, and counseling for prospective homebuyers and/or those seeking to improve their financial circumstances in person, by telephone or web-based in one-on-one, small group, and large workshop settings. Understand and carry out our mission in service of the community. Serve as an advocate for the client in achieving their homeownership and money management goals. Prepare accurate budget and action plan documents and maintain comprehensive online counseling files. Participate in the design and implementation of new financial services to enhance existing Homeownership Center services. Candidates who demonstrate strong performance may be eligible for advancement, with the potential to grow into Housing Counselor II or III positions.

Principal Duties and Responsibilities

Educate Prospective Homebuyers

• Responsible for teaching regular group classes for homebuyer education in both English and Spanish and managing course materials and content to maintain program relevance and compliance with standards.
• Research new and innovative adult education techniques and develop recommendations.
• Develop and implement strategies for outreach to and engagement of Spanish-speaking families and other underserved communities seeking NWGB’s homeownership programs (homebuyer education, homeownership counseling, down payment assistance, post-purchase services, home improvement loans, etc.).

Counsel Existing and Prospective Homebuyers

• Meet in person, by phone, and video conference for one-on-one or small group counseling on pre- and post-purchase issues in both English and Spanish.
• Coordinate with Lender and Loan Processor to identify most appropriate Down Payment Assistance funds and complete tasks to facilitate that assistance.
• Identify and Develop New Products and Services: Collaborate with staff and external partners to create and implement creative solutions to neighborhood and organizational challenges.

Maintain Files and Records

• Use both electronic databases and hardcopy files to manage client data and compliance information.
• Prepare and Error-Check Reports: Compile accurate reports from on-line systems.
• Translate key documents and promotional materials from English to Spanish.

Competencies

• Be a solutions-oriented problem solver who advocates for the client and is understanding and nonjudgmental.
• Ability to handle stressful situations with calmness and courtesy.
• Demonstrate good judgment, common sense, maturity, and team spirit.
• Requires attention to detail and the ability to manage multiple priorities.
• Excellent interpersonal, communication, public relations, and interviewing skills.
• Excellent time management skills.

Benefits

• 15 days of paid vacation annually
• 4 hours of sick leave per month
• 13 fully paid holidays
• Hybrid work schedule after introductory period
• Employer-Assisted Home Purchase

Health & Wellness Benefits

• Group health insurance (75% employer-paid)
• Health Savings Account eligible if enrolled in group health insurance
• Dental insurance (100% employer-paid)
• Vision insurance (100% employer-paid)
• Life insurance (100% employer-paid)
• Short-term disability (100% employer-paid)
• Long-term disability (100% employer-paid)
• Employee Assistance Program

Retirement Benefits

• Employer matching contributions up to 5%

Requirements

Required Qualifications

• HUD Certified Housing Counselor (or ability to obtain within three (3) months)
• High school diploma or GED equivalent
• Bilingual in English and Spanish
• Proficient in the use of computers, including use of Microsoft Office software

Preferred Qualifications

• Two years of counseling, teaching, real estate sales, or non-profit affordable housing experience.
• Proficient in the use of Salesforce CRM

Physical Requirements

• Lifting up to 10-20 pounds.
• Carrying up to 10-20 pounds.
• Frequent standing and sitting.
• Ability to focus for long periods of time on projects.
• Ability to reach, stoop, and lift.
• Ability to drive a car.

Salary Description

$47,000 - $55,000