Bilingual Housing Case Manager-Theodora Family Hotel

Volunteers of America Colorado; Denver (CO); On-site; Full time

Job summary

A nonprofit organization in Denver is seeking a bilingual Housing Case Manager to assist families in a shelter program. Responsibilities include case management, community outreach, and ensuring housing stability for participants. The role requires strong communication and organizational skills, as well as a commitment to helping vulnerable populations. Benefits include health insurance, paid time off, and tuition assistance.

Benefits

Vacation

Sick Leave

Paid Holidays

Personal Days

Health Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

403b with Agency Match

Life Insurance

Qualifications

• At least one year of experience working with people experiencing homelessness.
• Valid Colorado driver’s license and reliable vehicle required.

Responsibilities

• Conduct needs and eligibility assessments for families in the shelter.
• Provide housing case management and community outreach.
• Document all interactions and maintain compliance with data reporting standards.

Skills

Bilingual in Spanish

Organizational skills

Teamwork skills

Communication skills

Education

Bachelor’s degree in human services

Tools

Microsoft Office

HMIS

Service Point

Job description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, VOA changes the lives of over 140,000 vulnerable Coloradoans annually. Our services include housing, emergency shelters, hunger and nutrition programs, and other community support initiatives. We aim to touch the mind, body, heart, and spirit of those we serve, integrating compassion with effective programs to build and strengthen communities.

WHAT MAKES VOA SPECIAL?

VOA recognizes the unique needs of each individual, from older adults requiring wheelchair ramps to families needing additional resources. We support veterans in exiting homelessness and provide safe spaces for survivors of domestic violence. Our approach combines relationship-building, volunteer involvement, and quality services to empower our neighbors toward self-sufficiency and full potential.

POSITION OVERVIEW

The bilingual Housing Case Manager at Theodora Family Hotel is responsible for providing services and housing assistance to families enrolled in the shelter. This program serves multiple populations across two programs: family shelter and VA Grant Per Diem. Service delivery includes Housing First, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention. Responsibilities include conducting needs and eligibility assessments, community outreach, case management, crisis management, life skills training, resource connection, rental determination, landlord mediation, and collaboration with service providers. The Case Manager may also develop program-specific specializations relevant to participant needs and is expected to adhere to best practice standards.

Use of personal vehicle for service provision is required, including securing and maintaining housing for participants. The goal is for 90% of families to engage in case management services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure participant voices are heard and integrated into programming.
• Maintain in-depth knowledge of program requirements, referral processes, support services, and best practices.
• Provide housing case management and regular engagement opportunities.
• Collect necessary documentation for housing stability.
• Identify and serve the specific needs of participant households using screening tools.
• Assist with intakes, orientations, lease-ups, and educational sessions.
• Conduct community outreach to identify eligible households with barriers to housing stability.
• Facilitate service delivery through an equity lens.
• Coordinate services with community providers.
• Develop and monitor supportive services based on Housing First/CTI models.
• Assist in relocating households and securing emergency housing.
• Support team problem-solving and stay informed on current issues.
• Ensure timely follow-up with families regarding their stay.
• Participate in training, meetings, and community events; provide mentorship when needed.
• Document all interactions and maintain compliance with data reporting standards.
• Ensure entry of families into the ONEHOME system and administer assessments.
• Maintain confidentiality and safety of all guests.
• Perform duties ethically, adhering to the Social Work Code of Ethics.
• Perform other duties as assigned.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Must use a vehicle for service delivery across a seven-county area.
• Work in close proximity with staff in shelter environments.
• Ability to navigate stairs safely and efficiently.
• Some lifting up to 50 lbs may be required.

POSITION DETAILS

• Full-time, 40 hours/week, Sunday through Thursday, 9:30 am – 6:30 pm.
• Location: 4855 W Colfax Ave, Denver, CO 80204.
• Pay Range: $22.00 - $23.00/hour.

Employees must be able to perform essential functions with or without accommodations. For accommodations, contact [e-mail].

BENEFITS

• Vacation, Sick, Paid Holidays, Personal Days, Volunteer/Wellness Days
• Health, Dental, Vision, Pet Insurance
• Tuition Assistance, Pension, 403b with Agency Match
• Life and Accident Insurance, Employee Assistance, Discount Programs
• LifeLock with Norton, Public Service Loan Forgiveness

We are an EEO employer. Position remains open until filled. Veterans are strongly encouraged to apply. Visa sponsorship is not offered.

REQUIREMENTS

COMPETENCIES

• Model core values of Accountability, Integrity, Respect, and Service (AIRS).
• Demonstrate humility, hunger, and people smarts.
• Proficient with databases like HMIS and Service Point.
• Ensure equitable and inclusive services.
• Empower residents to have an active voice in programming.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in human services, social work, or related field, or equivalent experience.
• At least one year of experience working with people experiencing homelessness.
• Bilingual in Spanish.
• Strong organizational, planning, and teamwork skills.
• Valid Colorado driver’s license, insurance, and reliable vehicle.
• Complete required background checks and trainings within 30 days of hire.

PREFERRED QUALIFICATIONS

• Knowledge of housing market trends and resources.
• Experience with families experiencing homelessness.
• Experience with mental health challenges and crisis intervention.

KNOWLEDGE AND SKILLS

• Excellent communication skills.
• Proficiency with Microsoft Office and cloud applications.
• Strong time management and organizational skills.
• Ability to work independently and in teams.