Bilingual Housing Case Manager-Theodora Family Hotel

Voacolorado; Denver (CO); On-site; Full time

Job summary

A nonprofit organization in Denver is seeking a bilingual Housing Case Manager to provide housing assistance to families in need. The role involves case management, community outreach, and supporting families in achieving housing stability. Ideal candidates will have a background in human services and experience with homeless populations.

Benefits

Vacation, Sick, and Personal Days

Health, Dental, Vision, Pet Insurance

Tuition Assistance

Pension and 403b Retirement Plans with Agency Match

Qualifications

• At least one year working with homeless populations.
• Proficient with databases like HMIS and Service Point.
• Valid Colorado driver’s license and reliable vehicle.

Responsibilities

• Conduct needs assessments and community outreach.
• Provide housing case management and ensure regular engagement.
• Assist families in their housing search and lease interpretation.

Skills

Bilingual in Spanish

Organizational Skills

Communication Skills

Education

Bachelor’s degree in human services

Tools

HMIS

Service Point

Microsoft Office

Job description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, VOA changes the lives of over 140,000 vulnerable Coloradoans annually. Our services include housing, emergency shelters, hunger and nutrition programs, and other community support initiatives. We aim to touch the mind, body, heart, and spirit of those we serve by integrating compassion with effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

VOA recognizes the unique needs of the populations we serve, including older adults requiring wheelchair ramps, preschoolers' families needing additional resources, veterans exiting homelessness, and survivors of domestic violence. We focus on relationship-building, volunteer engagement, and providing quality services to support neighbors in becoming self-sufficient and reaching their full potential.

POSITION OVERVIEW

The bilingual Housing Case Manager at Theodora Family Hotel is responsible for providing services and housing assistance to families in the shelter. This program serves multiple populations through family shelter and VA Grant Per Diem programs, employing modalities such as Housing First, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention. Responsibilities include conducting needs assessments, community outreach, case management, supporting families' stay, crisis management, life skills coaching, resource connection, rental determination, landlord mediation, attending community meetings, collaborating with service providers, and developing program-specific expertise. The role requires the use of a personal vehicle for service delivery and aims for 90% family engagement in case management services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure participants' voices are heard and their ideas incorporated into programming.
• Maintain in-depth knowledge of program requirements, referral processes, support services, and housing standards.
• Provide housing case management and ensure regular engagement with participants.
• Collect necessary documentation for housing stability, including IDs, income, and household changes.
• Identify and serve the unique needs of households using screening and assessment tools.
• Assist with intakes, orientations, lease-ups, and educational opportunities.
• Conduct outreach to identify eligible households facing barriers to housing stability.
• Assist families in their housing search, lease interpretation, and understanding tenant rights.
• Deliver services based on best practices and an equity lens, coordinating with community providers.
• Develop and monitor supportive services tied to housing stability, coordinating with the team.
• Support relocation and emergency housing efforts.
• Participate in orientations, trainings, meetings, and community events; may provide training or mentorship.
• Document all interactions accurately and maintain required documentation, including chronic homelessness and disability records.
• Ensure timely data entry and reporting according to grant guidelines, including familiarity with HMIS and Service Point systems.
• Enter families into the ONEHOME Coordinated Entry System and administer assessments.
• Maintain professionalism, confidentiality, and safety standards.
• Perform other duties as assigned.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Must use a vehicle for service delivery across a seven-county area.
• Work in close proximity to staff in shelter settings.
• Ability to navigate stairs safely and occasionally lift up to 50 lbs.

POSITION DETAILS

• Full-time, 40 hours/week, Sunday-Thursday, 9:30 am – 6:30 pm
• Location: 4855 W Colfax Ave, Denver, CO 80204
• Pay Range: $22.00 - $23.00/hr

Employee must be able to perform essential functions with or without accommodations. For accommodations, contact [e-mail].

BENEFITS

• Vacation, Sick, and Personal Days
• Paid Holidays and Floating Holidays
• Volunteer/Wellness Day
• Health, Dental, Vision, Pet Insurance
• Tuition Assistance
• Pension and 403b Retirement Plans with Agency Match
• Life and Accident Insurance, Short-term Disability
• Employee Assistance and Work-Life Balance Programs
• Employee Discount, LifeLock with Norton, Public Service Loan Forgiveness

Volunteers of America is an EEO Employer. Position open until filled. No visa sponsorship offered. Veterans encouraged to apply.

REQUIREMENTS

COMPETENCIES

• Model core values of Accountability, Integrity, Respect, and Service (AIRS).
• Demonstrate humility, hunger, and people-smartness (HHS virtues).
• Proficient with databases like HMIS and Service Point.
• Ensure equitable and inclusive services.
• Empower residents with active participation in programming.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in human services, social work, or related field, or equivalent experience.
• At least one year working with homeless populations.
• Bilingual in Spanish.
• Strong organizational and planning skills; team-oriented.
• Valid Colorado driver’s license, insurance, and reliable vehicle.
• Complete background checks and required trainings within 30 days of hire.

PREFERRED QUALIFICATIONS

• Knowledge of current housing market trends and resources.
• Experience with homeless families and mental health concerns.
• Crisis intervention skills.

KNOWLEDGE AND SKILLS

• Excellent communication skills.
• Proficiency with Microsoft Office and cloud applications.
• Time management and prioritization skills.
• Ability to work independently and collaboratively.
• Strong organizational skills.