Bilingual Help Desk Specialist & Contact Center Rep

OneSource Virtual; United States; À distance; USD 42 000 - 60 000; Plein temps

Résumé du poste

OneSource Virtual is seeking a Bilingual Help Desk Specialist & Contact Center Representative to support the Benefit & Employee Services Team using Workday and Zendesk. This remote, full-time role requires Spanish language proficiency and strong customer service skills to assist internal and external users.

You will navigate Workday, handle tickets, meet performance metrics, participate in ongoing training, and collaborate across the department to improve processes and automate routine tasks.

Qualifications

• HS Diploma required.
• 1–2 years of customer service or related experience and/or training.
• Fluency in written and spoken Spanish is required.
• Must be able to work the hours 10:00–19:00 (local time).
• Ability to learn basic Employee Self Service functionality for the Workday platform.
• Proficient PC skills (Microsoft Office, Outlook, HRIS, etc.).
• See summary for language preferences.

Responsabilités

• Provide professional and timely service to internal and external customers.
• Workday platform navigation and access assistance for contact center requests.
• Support team goals for performance metrics and service level agreements.
• Escalate service delivery issues to on-site Lead and Corporate contacts as appropriate.
• Participate in ongoing training relative to the functional area.
• Identify and document areas of improvement or automation through process changes.
• Meet or exceed all performance standards.
• Form strong partnerships within the department and organization.

Connaissances

Spanish language

Customer service

Communication

Formation

HS Diploma

Bachelor's degree preferred

Outils

Workday

Zendesk

Microsoft Office/HRIS

Description du poste

## Bilingual Help Desk Specialist & Contact Center RepApply: US-Remote: Full time: Posted Today: REQ-2026-362OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. **Position Summary/Objective**The Bilingual Help Desk Specialist & Contact Center Representative is responsible for supporting the Benefit & Employee Services Team and utilizing Workday and Zendesk ticketing technologies. There may be language requirements for this position in addition to English. **Essential Functions/Duties/Responsibilities*** Dedicated to myFlexWallet processing* Provide professional and timely service to internal and external customers* Effective communication skills via telephone, email, and in-person* Provide Workday platform navigation and access assistance to contact center requests.* Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)* Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate* Participate in ongoing training relative to the functional area* Form strong partnerships within the department and organization* Identify and document areas of improvement or innovation through process change or automation* Meets or exceeds all performance standards* Assumes other duties as assigned by the Manager**Competencies*** Effective communication skills via telephone, email, and in-person* Must be willing to adapt and display a positive attitude* Ability to work independently and as part of a team* Must value and promote team spirit, have an outstanding interpersonal skill set; and exhibit professionalism within the workplace* Maintain punctuality and adherence to set schedule with extra hours as needed* Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.* Analytical skills; strong research and follow-up skills* Ability to multi-task**Supervisory Responsibility**This role does not have supervisory responsibilities**Qualifications and Experience*** HS Diploma required* 1-2 years of customer service or related experience and/or training* Fluency written/spoken in Spanish is required.* Must be able to work the hours of 10am to 7 pm* Must have the ability to learn basic Employee Self Service functionality for the Workday platform* Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc...)* See summary for language preferences**Preferred Skills*** Bachelor’s degree preferred#LI-REMOTEYou are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.