Bilingual Front Door Coordinator

By The Hand Club For Kids; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

By The Hand Club For Kids in Chicago seeks a Front Door Coordinator to greet visitors, manage the site entrance and flow, and support a secure, welcoming environment during program hours.

You will work under the Site Director, supervise volunteers and students, handle sign-ins, and coordinate pickups while upholding By The Hand's Christ-centered values and policies. This is an hourly, on-site role with a strong emphasis on safety and hospitality.

Qualifications

• Associate's degree preferred.
• Fluency in Spanish required for North Austin site.
• Experience with Google Suite appreciated.

Responsibilities

• Greet visitors and manage site entrance and flow.
• Maintain lobby area and ensure safety policies.
• Coordinate student pickups with guardians.
• Monitor and report safety issues.
• Uphold brand standards and Child Protection Policy.
• Support site director and personal development plans.

Skills

Servant leadership

Spanish fluency

Customer service

Time management

Team player

Education

Associate's degree preferred

Tools

Google Suite

Job description

By The Hand Club For Kids is a Christian, after-school program that emphasizes academic excellence while nurturing the whole child – mind, body and soul. Located in Chicago’s most under-resourced neighborhoods, By The Hand helps children have abundant life. The culture of By The Hand is Christ-centered, people-focused and results-oriented. While loving and nurturing, By The Hand has a strong results-orientation, a very structured program and a growth mindset that believes with hard work we can all continue to learn and grow.

Joining By The Hand’s incredible mission as an abundant life builder means jumping right into the work of healing and hope on behalf of our extraordinary children. You’ll have the opportunity of a lifetime to impact the trajectory of generations of stories; helping students soar to success in their academic performance, practice personal accountability and, even more importantly, grow in their understanding of God and their relationship with Jesus.

By The Hand is a not-for-profit, religious organization. Individuals employed by By The Hand are working in ministerial roles and perform all or some of the following responsibilities: sharing the Gospel, teaching chapel, leading Bible studies, discipling students and modeling behavior that is consistent with Christ’s teaching.

Pay Rate: $17.00 - $18.00 per hour

Overview of Position

Reports to the Site Director and serves as the greeter for a Club site. This individual is an integral member of the site team they serve. The Front Door Coordinator works primarily during program hours, supervising the entrance to a By the Hand Club site and managing the flow of traffic in and out of the building. He/she is knowledgeable of the students, staff and volunteers of the site and maintains good relationships while ensuring safety policies are followed.

Spiritual Requirements

• Has a personal and saving relationship with Jesus Christ, evidenced by a lifestyle that demonstrates the Word of God, and is in regular fellowship with other members in a Bible-believing church.
• Agrees with the By The Hand Club Doctrinal Statement and adheres to the Employee Biblical Standards of Living.
• Shows by example, the importance of Scripture memorization, Bible study, prayer, witnessing, and Christian fellowship.
• Participates in weekly team prayer and devotion.
• Has completed an evangelism course and is trained and prepared to share the gospel with anyone who inquires.
• Works with leadership to monitor and enforce policies and procedures to further the By The Hand's religious purpose and religious freedom.

Role Responsibilities

• Performs in a way that is consistent with the vision, mission, and culture of By The Hand and commits to excellence in every aspect of the overall operation.
• Models the cultural values of By The Hand Club For Kids in day-to-day behavior.
• Follows all policies as outlined in the operational guide, including maintaining brand standards and ensuring 100% adherence to the Child Protection Policy.
• Participates in employee growth plans, including quarterly conversations and annual review meetings.
• Manages all student pick-ups between the site team and parents and/or approved guardians.

• Ensures 100 percent of adults in the building are approved volunteers or expected visitors.
• Immediately informs Site Director and/or Assistant Site Director/SAES of any unapproved or unannounced visitors.
• Reports safety issues to the appropriate authority immediately, and files a written record of any incidents involving police within 24 hours of the event.
• Ensures lobby “welcome area” is set up and orderly before, during, and after By The Hand Club programming (sets up and tears down if needed).
• Monitors students entering the site and signs in late arrivals.
• Keeps and reports on the attendance of volunteers.
• Upholds a secure environment by tactfully addressing everyone who enters the building.
• Greets visitors, volunteers, and partners and ensures they know where they are going and what is expected upon arrival.
• Know where to access basic first aid supplies, how to administer them, and when to report injuries to the Site Director.
• Ensure an up-to-date understanding of all events relevant to one’s site.
• Completes, implements, and reviews personal development plan with the supervisor.
• Performs other duties as required and assigned.

Required Skills/Abilities

• This position requires a Christ-like servant leader who has a sense of calling and who models Biblical principles.
• Passion and commitment for urban student transformation, confidence to lead in a challenging situation and belief that all children can learn.
• Outstanding problem-solving skills with an orientation toward results, action, impact and influence.
• Ability to work both as a team player and independently.
• Proven ability to work under tight deadlines and multi-task well.
• Outstanding time management and communication skills.
• Demonstrated ability to interact with team members, students, and volunteers.
• Strong knowledge of By The Hand Club and ability to answer questions from potential donors, volunteers, parents, and partners.
• Thrives in a fast-paced, diverse, Christian-based and results-oriented environment.
• Strong customer service skills.
• Good verbal communication skills and hospitable demeanor.
• Great team player, able to cooperate with multiple different teams.
• Punctual and dependable.
• Problem solver and creative thinker.
• Self-starter and independently motivated.
• Enjoys working with kids.
• May have to work flexible hours as needed.

Education and Experience

• Associate's degree preferred.
• Experience using Google Suite (Drive, Mail, Calendar, Docs, Sheets).
• Must be fluent in Spanish (North Austin Site only).

Metrics

• Ensures 100% of adults in the building are approved volunteers or expected visitors.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopies, filing cabinets and fax machines.

Physical Demands

The employee is regularly required to speak, listen, walk and sit for extended periods of time. This role may require you to move equipment from room to room and lift up to 50 pounds. Individual must be able to comfortably move quickly up and down stairs.

Disclaimer

The duties and responsibilities described are not an exhaustive list of all functions that the employee may be required to perform. The employee may be required to perform additional functions as necessitated by business demands. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employment with By The Hand Club For Kids is at will, and the employee must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

By The Hand Club For Kids is an equal opportunity employer. By The Hand does not unlawfully discriminate against any protected classes. As a ministry, By The Hand is permitted and reserves the right to prefer employees or prospective employees on the basis of religion in our screening and selection process. By The Hand is also committed to providing reasonable accommodations for qualified candidates with a disability, absent undue hardship. An employee or applicant who believes he or she has a disability and may require an accommodation must contact the Human Resources Department at [e-mail] or call 773-854-4176.