Bilingual Front Desk Receptionist – Urgent Care

Astrana Health; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Astrana Health is seeking a highly motivated, full-time Front Desk at our Los Angeles Urgent Care Centers. The successful candidate must be fluent in Cantonese or Mandarin and will report to the Office Manager to help us scale in the healthcare industry.

The role requires coverage across multiple urgent care locations in Los Angeles, excellent communication, and the ability to manage a busy reception with phones, directions, and check-in procedures while maintaining security and a welcoming

Qualifications

• Fluent in Cantonese or Mandarin.
• Full-time Front Desk role at Los Angeles Urgent Care Centers.

Responsibilities

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
• Provide basic and accurate information in-person and via telephone/email.
• Maintain the reception area, keeping it clean and free of clutter.
• Submit treatment authorization requests.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Must be detail oriented and possess strong organizational skills in a fast-pace environment.
• Good verbal and written communication skills.
• Be able to prioritize workload while remaining flexible.
• May be required to work overtime to meet tight deadlines.
• Highly motivated and able to work with multiple teams simultaneously.
• Take telephone messages and provide feedback and answers to patient/phys.

Skills

Cantonese

Mandarin

Job description

Astrana Health is seeking a highly motivated, full-time Front Desk at our Los Angeles Urgent Care Centers. The successful candidate must be fluent in Cantonese or Mandarin and will report to the Office Manager to help us scale in the healthcare industry.

The role requires coverage across multiple urgent care locations in Los Angeles, excellent communication, and the ability to manage a busy reception with phones, directions, and check-in procedures while maintaining security and a welcoming