Bilingual Front Desk Patient Coordinator

Brown County Oral Health Partnership; Green Bay (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A community-focused organization is seeking a Bilingual Front Desk Patient Coordinator to enhance the experience of multi-lingual families in a dental clinic setting. This role involves patient interaction, scheduling, and administrative support, ensuring children receive necessary dental care.

Benefits

401(k)

Company parties

Health insurance

Dental insurance

Vision insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Wellness resources

Qualifications

• Bilingual in English and Spanish (spoken and written) preferred.
• 1 year of customer service experience (healthcare or dental preferred).
• Strong communication and data entry skills.

Responsibilities

• Greet and check in patients, ensuring parent presence.
• Schedule appointments for routine and follow-up visits.
• Create and update patient records including medical history.

Skills

Customer service

Communication

Data entry

Bilingual English/Spanish

Tools

Dentrix

Microsoft Office

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources

Location: Green Bay, WI (Multiple Clinics)
Job Type: Full-time
Schedule: Monday – Friday, 7:45 AM – 4:15 PM
Pay: $19.00 per hour
Benefits: Health, dental, vision, life, short- and long-term disability insurances, retirement plan, holidays, PTO, EAP, wellness benefits

At OHP, we are passionate about changing the lives of our community’s children by ensuring they have access to high-quality oral health care. As we continue to grow and serve our community, we are seeking a Bilingual Front Desk Patient Coordinator to join our dedicated team.

Position Summary

We are looking for a Bilingual Front Desk Patient Coordinator who will be the welcoming face of our clinics and a vital link between our care team and patient families. This role supports multi-lingual families (including, but not limited to, English, Spanish, Hmong, Somali, etc.) with check-in, scheduling, recordkeeping, and communication. If you’re customer-focused, detail-oriented, and passionate about helping children get the dental care they need, we’d love to meet you.

Responsibilities:

Patient Interaction & Communication

• Greet and check in patients, ensuring parent or guardian presence.
• Ask screening questions and assist with form completion.
• Provide in-person and over-the-phone translation (English/Spanish).
• Answer calls and assist with inquiries.
• Communicate with parents and schools regarding appointments or paperwork.

Scheduling & Patient Flow

• Schedule appointments for routine, operative, and follow-up visits.
• Maintain a full and efficient daily schedule.
• Support recall efforts and case management for incomplete treatment plans.
• Reschedule or cancel appointments as needed.

Administrative & Clinical Support

• Create and update patient records including medical history, demographics, and insurance.
• Scan and upload documents into the patient’s digital file.
• Prepare treatment consents, health forms, and prescriptions.
• Verify insurance eligibility using ForwardHealth or other systems.
• Open the clinic and prepare for daily operations.

Technology Use

• Use tools such as Dentrix, ForwardHealth, Connecteam, NexHealth, and Microsoft Office suite to manage patient data and scheduling.
• Use translation tools such as tablets and Language Line.
• Enter relevant patient notes such as Frankl scores and medical alerts.

Qualifications:

• Preferred: Bilingual in English and Spanish (spoken and written)
• 1 year of customer service experience (healthcare or dental preferred)
• Strong communication and data entry skills
• Comfortable working in a fast-paced, child-centered environment
• Familiarity with dental software (Dentrix) is a plus
• Must be flexible with working at different locations as business needs arise

Why Join Us?

• Make a difference in the lives of underserved children
• Work in a collaborative and mission-driven environment
• Enjoy a strong benefits package including health, dental, and retirement plans