Bilingual Front Desk Coordinator — Community Outreach

APM; Philadelphia (Philadelphia County); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental

Life Insurance

403B Retirement

Flexible Spending Accounts

Employee Assistance Program

Public Service Loan Forgiveness

Short-term and Long-term Disability

Employee Referral Program

Paid Time Off

Paid Holidays

Job summary

APM CUA Prevention in Philadelphia is seeking a Receptionist to provide administrative support to the department and Program Director. The receptionist will manage front desk operations and handle a range of clerical tasks while projecting a professional agency image in person and over the phone.

The ideal candidate has a high school diploma or GED, 1–2 years in an office setting, proficiency with Word, Excel and Outlook, and bilingual English/Spanish.

Qualifications

• High school diploma or GED required.
• 1-2 years’ experience in an office setting.
• Experience using MS Office (Word, Excel, Outlook).
• Bilingual in English and Spanish.

Responsibilities

• Greet clients and visitors at the Center.
• Answer main phone line and route calls.
• Provide general clerical support and filing.
• Maintain client databases and tracking.
• Process supply orders and other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Front desk

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Salary: $40,000

Department: CUA Prevention

Status: Full Timeand Non-Exempt

Source of Supervision: Director of Family & Community Engagement

Location: 1116 E Luzerne St, Philadelphia, PA 19124

ABOUT APM & CUA

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

Do you have a passion to help improve the safety, stability and well-being of children and their families? APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families.CUA stands for Community Umbrella Agency. APM CUA 2 services the Lower Eastern North region.

JOB SUMMARY

The Prevention Receptionist provides administrative support to the department and the Program Director. Duties include general clerical, front desk management and project-based work. The receptionist will project a professional agency image through in-person and phone interaction. Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and customers. The receptionist will manage incoming and outgoing client, community service provider, partners and other stakeholder visits to the office.

DUTIES AND RESPONSIBILITIES

• Represents the agency when greeting clients, stakeholders and partners and answering phone calls.
• Answers phone to the Center’s general phone line.
• Greets guests to the Center in a professional manner.
• Supports staff with general office duties including copying and filing.
• Maintains databases tracking client satisfaction.
• Places supply orders and other duties as assigned.
• Other duties as assigned.

BENEFITS

• Health Insurance through Independence Administrators or $100/ month reimbursement with proof of current insurance
• Vision and Dental Plans through SunLife
• Basic Life Insurance (100% Employer Funded)
• 403B Retirement Plan with Company Contribution
• Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
• Employee Assistance Program including free counseling, trainings, webinars, and other resources
• Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
• Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
• Short-term and Long-term Disabilities
• Employee Referral Program
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

Requirements

• High school diploma or GED equivalent
• 1-2 years’ experience in an office setting
• Experience working with Microsoft Office software including Word, Excel and Outlook
• Committed to the Center’s cause and are able to excel in a high paced customer service driven environment
• Bilingual in English/Spanish