Bilingual Front Desk Clerk — Auto Service & Scheduling

Alex's Tires, Incorporated; Nogales (AZ); On-site; USD 21,000 - 23,000; Full time

Job summary

Alex's Tires, Incorporated in Nogales, AZ is seeking a Front Clerk to join our team. This full-time position places you at the front desk, greeting customers, handling inquiries, and processing transactions with a POS system.

You will coordinate with service technicians and schedule appointments to keep the shop running smoothly. The ideal candidate will be bilingual (English/Spanish), able to multitask in a fast-paced environment, and possess strong communication skills.

Qualifications

• High school diploma or equivalent.
• Ability to clearly speak, read and write in English and Spanish.
• Minimum 2 years experience in a customer service or clerical role, preferably in an automotive or retail environment.
• Basic computer proficiency, including familiarity with point-of-sale systems and scheduling software.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously, addressing their needs and directing them appropriately.
• Answer incoming phone calls, schedule service appointments, and provide information about products and services offered.
• Process customer transactions including payments, invoicing, and issuing receipts using the company’s point-of-sale system.
• Coordinate with service technicians to update customers on the status of their vehicle services and manage workflow efficiently.
• Handle customer complaints or concerns professionally, escalating issues to management when necessary.
• Ensure the front desk area is organized, clean, and stocked with necessary supplies.

Skills

Bilingual English/Spanish

Strong communication

Multitasking

Scheduling familiarity

Education

High school diploma or equivalent

Tools

POS systems

Scheduling software

Job description

Alex's Tires, Incorporated in Nogales, AZ is seeking a Front Clerk to join our team. This full-time position places you at the front desk, greeting customers, handling inquiries, and processing transactions with a POS system.

You will coordinate with service technicians and schedule appointments to keep the shop running smoothly. The ideal candidate will be bilingual (English/Spanish), able to multitask in a fast-paced environment, and possess strong communication skills.