Bilingual French - Roadside Assistance Agent (Remote-Full Time)

U-Haul; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k)

Paid time off

Job summary

U-Haul is hiring a bilingual French-English Roadside Assistance Team Member in Phoenix, AZ. You will handle incoming customer calls and outbound outreach to service providers to get customers back on the move.

We value empathy, quick thinking, and a calm, professional approach. The role requires full-time commitment with 40 hours per week and availability on weekends and holidays, and it emphasizes safety and quality in every interaction.

Qualifications

• Bilingual English/French required.
• Ability to multitask across computer programs.
• Strong listening and problem-solving skills.

Responsibilities

• Handle inbound customer calls and inquiries.
• Initiate outbound calls to customers, roadside providers and personnel.
• Provide real-time solutions to customers to get them moving again.
• Follow established safety and quality procedures during interactions.

Skills

Fluent English

Fluent French

Excellent communication

Empathy

Job description

United States

This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French - Roadside Assistance Team Member.

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.

Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

This job might be for you if:

• You are a dependable team player with a positive attitude
• You obtain the aptitude to work in a critical thinking atmosphere
• You enjoy a self-paced, educational work environment
• You enjoy speaking with and helping people
• You are empathetic and solution oriented
• You are comfortable with eLearning and remote leadership management
• You are comfortable navigating multiple computer programs at one time

Minimum Qualifications:

• _ Must be fluent in both English and French _
• Complete Criteria Assessments: Tech Skills + Game
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Intermediate keyboarding and computer skills
• Active and Attentive listener
• Ability to type while talking (40 WPM or higher is a plus)
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Willingness to incorporate feedback to constantly improve performance
• Possess can-do-confidence

Perks of joining the U-Haul Team!

Compensation:

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws).

Exclusive U-Haul Benefits Designed for Your Success:

At U-Haul, our full-time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals.

Scheduling Requirements:

• Roadside Assistance is open 24/7/365 to assist customers
• Full-time team members are scheduled to work 40 hours weekly, with a current emphasis on the following days/times (all in Arizona time):
  • Monday : 10:30 AM - 5:30 PM
  • Tuesday : 12:00 AM - 10:00 AM
  • Wednesday : 3:30 PM - 5:30 PM & 10:00 PM - 12:00 AM
  • Thursday : 3:30 PM - 7:00 PM
  • Friday : 3:30 PM - 5:30 PM
  • Saturday : 10:30 AM - 6:00 PM
  • Sunday : 12:00 AM - 7:30 AM
• Must be available on the weekend, either Saturday and Sunday
• Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Education and Development (Training) Explained:

• Self-motivated education at our very own U-Haul University.
• Self-motivated supplementary eLearning.
• Assist customers within the first week of employment.
• Customer interactions with instructors’ support during initial education.
• Skillset-driven continued education coordinated by your manager.
• Fast-paced, hands-on instruction with a set schedule.
• Learn and begin performing some of your job duties with customers the first day.

Work From Home Requirements:

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

*Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

• Computer Specifications
  • Operating System : Windows 11
  • RAM : 16GB minimum (32GB recommended)
  • Processor : CPU benchmark score of 6,000 minimum (10,000 recommended)
  • Storage : SSD with at least 5GB free space
  • Device must have Bluetooth capability enabled (required to support passkey authentication, not for use with Bluetooth headsets)
• Additional Hardware
  • Webcam (external or built-in)
  • USB headset (wired)
• Internet Speeds
  • Ping : under 100
  • Download : 50MB minimum (100MB recommended)
  • Upload : 5MB minimum (10MB recommended)
• Suggested Equipment (notrequired, butrecommended forbetterperformance)
  • Dual monitors

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of:

AK, CA, CO, CT, DE, FL, HI, IL, ME, MD, MA, MI, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.