Bilingual French & English Customer Service Representative

HGS; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A customer experience management company is looking for a Bilingual French & English Customer Service Representative in New York. The role involves assisting customers through various channels, actively listening to their needs, and providing them with exceptional service. The ideal candidate will be friendly, compassionate, and possess at least 6 months of customer service experience. Competitive pay starts at $17/hour with additional benefits.

Benefits

Medical, dental, vision benefits

Tuition Reimbursement

Flexible Schedule Options

Career advancement opportunities

Qualifications

• You’re at least 18 years of age.
• You have at least 6 months of customer service experience.
• Demonstrate a caring, supportive and friendly nature in every interaction.

Responsibilities

• Communicate with customers through inbound calls, outbound calls and email channels.
• Identify customer needs through active listening and asking follow up questions.
• Document customer needs, interactions and outcomes in the appropriate tool or system.

Skills

Bilingual in French and English

Customer service experience

Emotional intelligence

Problem-solving

Computer savvy

Education

High School Diploma or equivalent

Job description

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Job Description

As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

Job Description

As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

So, what does a day in life for a Customer Service Representative look like?

Communicate with customers through inbound calls, outbound calls and email channels

Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions

Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information

Document customer needs, interactions and outcomes in the appropriate tool or system

Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Why choose us?

HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

Starting at $17 hourly (depending on experience) and overtime opportunities

Best in class medical, dental, vision benefits

Tuition Reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible Schedule Options

Career advancement in a fast growing organization

People focused environment where you’ll make lifetime connections and friendships

What We Are Looking For

So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity!

Requirements

To be successful, you’ll need these qualities.

You’re at least 18 years of age

You have a High School Diploma or equivalent

You have at least 6 months of customer service experience and you understand the value of coaching / feedback

Demonstrate a caring, supportive and friendly nature in every interaction

You’re computer savvy, comfortable sitting at a desk and working with multiple monitors

You’re familiar with Android and IOS mobile applications

You’re results oriented and comfortable providing customers with recommendations and solutions

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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