Bilingual Floating Personal Banker - Feasterville and Academy Plaza Banking Office

WSFS Bank; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Job summary

WSFS Bank is seeking a Bilingual Floating Personal Banker for its Feasterville and Academy Plaza Banking Offices. This full-time role involves enhancing customer relationships through tailored financial services, completing transactions, and offering digital banking solutions. Applicants should have a high school diploma, customer service experience, and a background in banking. Training will be provided to ensure success in this dynamic position.

Benefits

Competitive base salary

Incentive opportunities

Training and development programs

Qualifications

• One year customer service experience required.
• Previous banking experience needed.
• Experience in retail sales preferred.

Responsibilities

• Open new accounts and submit loan applications.
• Resolve customer service issues and perform account maintenance.
• Process transactions accurately and promote digital banking.

Skills

Customer Service

Bilingual (English/Spanish)

Attention to Detail

Consultative Sales

Communication

Education

High School Diploma or equivalent

Tools

Banking Software

Job description

Bilingual Floating Personal Banker - Feasterville and Academy Plaza Banking Office page is loaded

Bilingual Floating Personal Banker - Feasterville and Academy Plaza Banking Office

Apply locations Feasterville, PA Philadelphia, PA time type Full time posted on Posted 24 Days Ago job requisition id R-102649

Job Description

Schedule: Monday - Friday 8 AM – 6 PM, Saturday 9 AM – 1 PM

WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand, and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank’s digital banking services. Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner.

We provide a continuous learning environment, challenging work, and opportunities for advancement. Our Personal Bankers are provided with a series of classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4–6-month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building. You will also be trained in relationship-building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base. This is a full-time 40-hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month are required. This schedule can change at any time based on business needs. This position offers a competitive base salary, incentive opportunities, and benefits. The hired candidate must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa. WSFS Bank does not intend to file any visa applications in connection with this opening.

Minimum Qualifications:

• High School Diploma or equivalent is required.
• Must have at least one year of face-to-face customer service experience.
• One year of previous banking experience is required.
• Bilingual in English/Spanish preferred.
• Previous cash handling experience is required.
• Prior consultative sales experience is required.
• Must have a proven ability to work with customers in an enthusiastic manner.
• Previous experience in a retail sales environment is strongly preferred.
• Must have a proven ability for attention to detail.
• Ability to use and learn multiple banking and software programs.
• Must have proven, excellent customer service skills.
• Must have excellent oral and written communication skills.
• Must possess the ability to market Bank products and services.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Third-party recruiters and agencies should not contact Associates of WSFS Financial Corporation, WSFS Bank, or its subsidiaries directly. WSFS does not accept unsolicited candidate submissions from third-party recruiters and agencies.