BILINGUAL FL Medicaid Call Center Representative

Humana; Fort Wayne (IN); Remote; USD 39,000 - 50,000; Full time

Job summary

An established industry player is seeking a Bilingual FL Medicaid Call Center Representative to join their dedicated team. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about helping others with their healthcare needs. As a key member of the Member Calls Organization, you will provide essential support to Medicaid members, ensuring they receive the best solutions for their health benefits. With comprehensive training and a commitment to your professional growth, this opportunity allows you to make a meaningful impact while enjoying the benefits of working for a Fortune 100 company. If you are ready to make a difference, this position is for you.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Short-term disability

Long-term disability

Life insurance

Paid parental leave

Qualifications

• Must be bilingual in Spanish and have at least one year of customer service experience.
• Proficiency in Microsoft Office applications is required.

Responsibilities

• Assist Medicaid customers with health benefits and conduct outreach calls.
• Handle up to 75 calls per day in a high-volume call center environment.

Skills

Bilingual in Spanish

Customer Service

Microsoft Office (Outlook, Teams)

Interpersonal Skills

Technical Skills

Education

Associate or Bachelor’s Degree

Tools

Microsoft Office

Job description

BILINGUAL FL Medicaid Call Center Representative

Join to apply for the BILINGUAL FL Medicaid Call Center Representative role at Humana

BILINGUAL FL Medicaid Call Center Representative

6 days ago Be among the first 25 applicants

Join to apply for the BILINGUAL FL Medicaid Call Center Representative role at Humana

Get AI-powered advice on this job and more exclusive features.

This range is provided by Humana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$39,000.00/yr - $49,400.00/yr

Become a part of our caring community and help us put health first

Do you have a desire to work from home? Do you love assisting others when they are in need? Are you looking for valuable experience working for a Fortunate 100 company that focuses on the well-being of their customers? Come be a part of Humana’s Member Calls Organization! Our Call Center Representatives have a passion for assisting people with their healthcare needs; in particular, our Medicaid members, to provide the best solutions and outcomes working in a best-in-class contact center.

As a Contact Center Representative 2, you will provide coverage for Eastern Time Zone hours, taking as many as 75 calls per day from Florida Medicaid customers who have questions about their health benefits. This is a high-volume call center setting which can be stressful at times. In addition, you would also support our Medicaid Outbound Call Campaign efforts by conducting outreach calls to our members. As their advocate, you will assist them with PCP changes, locating Providers / Specialists, benefit coverages, authorizations, Provider claims inquiries, grievances and appeals, transportation needs, and pharmacy support.

Required Qualifications

Use your skills to make an impact

• Must reside in the Eastern or Central Time Zone in any of the specified states.
• Must be Bilingual in Spanish (see Language Proficiency Testing below)
• Minimum one (1) year customer service experience is required.
• Proficiency with Microsoft Office applications, particularly Outlook and Teams
• Strong technical skills with the ability to work across multiple software systems including email, chats, efficient typing skills, and toggling across multiple databases while engaging with callers.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Must meet monthly call, attendance, and performance metrics.
  
  

Training

• This position is scheduled to start on June 30, 2025. Virtual training starts on day one of employment and will run for the first 8 weeks with a schedule of 8:00 AM to 4:30 PM Eastern, Monday - Friday.
• You must be on time, dressed appropriately / camera ready, with your camera on during training and for other meetings required by leadership.
• Attendance is vital for your success; no time off will be allowed during training or within your first sixty (60) days.
• The initial 120 days of employment as an Inbound Contact Center Representative constitute an appraisal period. This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance during both the classroom training and nesting periods.
• This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities.
  
  

Work Hours Following 8-Week Training Period

• Following training, associates are required to have flexibility to work an 8-hour shift between the hours of 7:45 AM - 8:00 PM Eastern time, Monday - Friday. Early shifts are not a guarantee, so it is important to have availability any time during this timeframe.
• Some overtime may be required, based on business needs.
  
  

Preferred Qualifications

• Associate or Bachelor’s Degree
• Previous Inbound and/or Outbound call center or related customer service experience
• Prior healthcare experience
  
  

Work at Home Guidance

To Ensure Home Or Hybrid Home/Office Employees’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Employees Must Meet The Following Criteria

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
  
  

Language Proficiency Testing

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Additional Information

• PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) **
  
  

Interview Process

As part of our hiring process for this opportunity, we will be using technology called HireVue / Modern Hire to enhance our hiring and decision-making ability. HireVue / Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

• Text Prescreen: Shortly after submitting your application, you may receive both a text message and email requesting you to complete 10 to 15 prescreen questions with either yes or no answers. The text message may arrive prior to the email. If you prefer to answer via computer or tablet, wait for the email.
• Assessment: If you are selected to move forward, you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE.
• Video Prescreen: If you are successful with the VJE, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.
• Interviews: Some candidates will be invited to interview. If so, the recruiter will reach out to schedule.
• Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the job
• Note: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that we are working hard to proceed as quickly as possible and to keep you informed.
  
  

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

Referrals increase your chances of interviewing at Humana by 2x

Sign in to set job alerts for “Call Center Representative” roles.

Correspondence Processor - Remote ( Must work PST hours)

Entry Level Customer Service - Omaha / Lincoln, NE area ONLY

Licensed Life and Health Call Center Representative

Licensed Life and Health Call Center Representative

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.