Bilingual Field Operations Manager – English/Spanish

Molly Maid of Northwest Dallas County

Garland (TX)

On-site

USD 21,000 - 25,000

Full time

5 days ago

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Benefits offered by this job

Paid training

Paid holidays

Paid vacation

Career advancement

Company vehicle

Weekday schedule

Occasional Saturdays

Job summary

Molly Maid of Northwest Dallas County is seeking an experienced, hands-on Bilingual Field Operations Manager to lead Home Service Professionals and field teams in the Garland area. This role blends frontline leadership with coaching, scheduling, and customer service, requiring time in the field to ensure standards and performance.

You will work with the Operations Manager and office staff to staff, train, and support teams, helping them meet cleaning and service expectations while developing a

Qualifications

Fluent English and Spanish
At least 5 years of experience directly supervising or managing frontline employees or teams
Demonstrated experience coaching employees and managing performance
Strong communication and interpersonal skills
Ability to hold employees accountable while maintaining a positive team environment
Strong organizational and problem-solving skills
Comfortable working in a fast-paced environment
Valid driver’s license
Comfortable working in the field and traveling throughout the service area
Willingness to work occasional Saturdays when business demand requires it

Responsibilities

Lead, coach, and develop frontline employees
Train and onboard new HSPs and team members
Work alongside employees in the field when needed
Provide real-time coaching on cleaning quality, productivity, safety, and customer service
Set clear expectations and hold employees accountable
Recognize and reinforce strong performance
Help build a positive, respectful, and team-oriented workplace
Monitor employee performance, attendance, productivity, and quality
Identify performance issues early and address them consistently
Recruit, interview, and help hire HSPs and other frontline employees
Participate in hiring events and local recruiting efforts
Help ensure the company has enough trained employees to meet customer demand
Assist with onboarding and new-hire training
Help improve employee retention and engagement
Support the daily launch and operation of cleaning teams
Help resolve field issues quickly
Assist with scheduling and staffing challenges
Deliver supplies and equipment when needed
Conduct quality inspections
Assist with re-cleans and customer recovery situations
Help maintain company vehicles, equipment, supplies, and field standards
Identify operational problems and recommend solutions
Help ensure every customer receives excellent service
Respond to customer concerns professionally
Visit customers when an in-person resolution is appropriate
Coach HSPs on professional customer communication
Look for opportunities to improve customer retention and satisfaction
Help identify opportunities to turn one-time customers into recurring customers
Communicate effectively with Spanish-speaking HSPs and English-speaking management and customers
Maintain accurate employee and operational records
Use Microsoft Office, including Excel, Word, and Outlook
Review operational data and performance reports
Communicate important information between the field and office
Follow company policies, safety procedures, and established HR practices

Skills

Bilingual (EN/ES)

Frontline supervision

Coaching

Communication

Accountability

Organizational skills

Field operations

Driver's license

Tools

Microsoft Office

Job description

Career advancement opportunities

Molly Maid of Northwest Dallas County is looking for an experienced, hands‑on Bilingual Field Operations Manager to join our growing management team.

This is a people‑management and field operations position for someone who knows how to lead frontline employees, coach performance, solve problems, and build a strong team.

If you enjoy working with people, developing employees, holding teams accountable, and making things happen, not just sitting behind a desk, this may be a great opportunity for you.

Compensation & Benefits

$15- $18/hour guaranteed base pay + Bonus and SPIFF
Target annual compensation: approximately $52,000
High performers can earn approximately $52,000–$60,000 annually by exceeding established performance goals
Monthly performance incentives based on clearly defined and measurable targets
Paid training
Paid holidays
Paid vacation
Career advancement opportunities
Supportive management team
Company vehicle for qualifying field duties
Monday–Friday schedule, with occasional Saturdays based on business needs

About The Role

As our Bilingual Field Operations Manager, you will help lead and develop our Home Service Professionals (HSPs) and field teams.

You will work closely with the Operations Manager, Team Leaders, and office staff to make sure our teams are:

Properly staffed
Properly trained
Showing up and prepared for work
Meeting our cleaning and customer service standards
Working efficiently
Supported when problems arise
Developing professionally

This is a hands‑on leadership position. You will spend time in the field working directly with employees and customers.

Key Responsibilities

Team Leadership & Coaching

Lead, coach, and develop frontline employees
Train and onboard new HSPs and team members
Work alongside employees in the field when needed
Provide real‑time coaching on cleaning quality, productivity, safety, and customer service
Set clear expectations and hold employees accountable
Recognize and reinforce strong performance
Help build a positive, respectful, and team‑oriented workplace

Performance & Accountability

Monitor employee performance, attendance, productivity, and quality
Identify performance issues early and address them consistently
Recruiting & Staffing
- Recruit, interview, and help hire HSPs and other frontline employees
- Participate in hiring events and local recruiting efforts
- Help ensure the company has enough trained employees to meet customer demand
- Assist with onboarding and new‑hire training
- Help improve employee retention and engagement
Field Operations
- Support the daily launch and operation of cleaning teams
- Help resolve field issues quickly
- Assist with scheduling and staffing challenges
- Deliver supplies and equipment when needed
- Conduct quality inspections
- Assist with re‑cleans and customer recovery situations
- Help maintain company vehicles, equipment, supplies, and field standards
- Identify operational problems and recommend solutions
Customer Experience
- Help ensure every customer receives excellent service
- Respond to customer concerns professionally
- Visit customers when an in‑person resolution is appropriate
- Coach HSPs on professional customer communication
- Look for opportunities to improve customer retention and satisfaction
- Help identify opportunities to turn one‑time customers into recurring customers
Communication & Administration
- Communicate effectively with Spanish‑speaking HSPs and English‑speaking management and customers
- Maintain accurate employee and operational records
- Use Microsoft Office, including Excel, Word, and Outlook
- Review operational data and performance reports
- Communicate important information between the field and office
- Follow company policies, safety procedures, and established HR practices
Required

What We’re Looking For
- Fluent English and Spanish
- At least 5 years of experience directly supervising or managing frontline employees or teams
- Demonstrated experience coaching employees and managing performance
- Strong communication and interpersonal skills
- Ability to hold employees accountable while maintaining a positive team environment
- Strong organizational and problem‑solving skills
- Comfortable working in a fast‑paced environment
- Valid driver's license
- Comfortable working in the field and traveling throughout the service area
- Comfortable using computers, email, Microsoft Word, Excel, and Outlook
- Willingness to work occasional Saturdays when business demand requires it
Important

We are looking for someone with genuine hands‑on people‑management experience.

Experience that is primarily limited to recruiting, staffing, HR administration, or scheduling does not replace the required frontline management experience.

Experience That Is Helpful

Experience in any of these industries is a plus:
- Residential or commercial cleaning
- Housekeeping
- Hospitality
- Hotels
- Restaurants
- Retail
- Home services
- Property services
- Facilities management
- Residential services
- Other frontline service businesses
You do not need previous cleaning‑industry experience if you have strong frontline management experience and are willing to learn our business.

You May Be a Great Fit If You...
- Naturally take ownership when something needs to be fixed
- Enjoy coaching and developing people
- Can have difficult conversations professionally
- Don't avoid accountability
- Can work with many different personalities
- Are comfortable moving between the office and the field
- Stay calm when things don't go according to plan
- Like solving problems instead of passing them along
- Pay attention to details
- Lead by example
- Enjoy seeing employees improve and succeed
- Want to grow with a rapidly growing company
Why Join Molly Maid?

We believe great people and great leadership create great customer experiences.

This is an opportunity to become an important part of our management team, develop frontline employees, strengthen field operations, and have a measurable impact on the growth of the business.

You won't simply be managing schedules or filling positions. You'll be developing people, building teams, solving problems, and helping run the operation.

If you're an experienced bilingual supervisor or manager who enjoys leading people, developing teams, and getting results, we'd love to meet you.

Office Location:

4466 Spring Valley Rd

Dallas TX 75244