Bilingual Field Interviewer (Spanish) - PACE Project

Vital-Research; Cleveland (OH); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Hourly wage $24

Travel pay $12/hr

Mileage reimbursement

Other reimbursements

Job summary

Vital Research is seeking a Bilingual Field Interviewer (Spanish) in Cleveland, Ohio, to conduct in-person interviews with older adults for PACE survey projects. Contractors will start with hybrid training the week of August 31 and join the team after successful completion through mid-November.

Responsibilities include interviewing at day centers, staying organized, updating the Vital Research team daily, using a company tablet, and complying with HIPAA.

Qualifications

• Fluent in Spanish and English (speaking, reading, writing).
• Strong organizational and time-management skills.
• Comfort interacting with older adults.

Responsibilities

• Conduct in-person interviews at day centers with older adults.
• Be punctual, work independently, and stay unbiased during interviews.
• Keep organized records and update Vital Research daily (completed interviews, refusals).
• Build positive relationships and understand customer feedback.
• Use a company-issued tablet to conduct 10–15 minute interviews in privacy.
• Use personal phone and email to stay in touch with Vital Research.
• Comply with confidentiality and HIPAA regulations; follow data security requirements.
• Be available 8:30 am–5:00 pm; hours vary by assignments.

Skills

Bilingual Spanish/English

Tools

MS Excel

Job description

Vital Research is seeking a Bilingual Field Interviewer (Spanish) in Cleveland, Ohio, to serve as independent contractors to conduct in-person interviews with older adults in our PACE survey projects that aim to improve participant satisfaction. This project will start with mandatory hybrid training the week of August 31st where Field Interviewers receive instructions on how to conduct interviews. The project will run through Mid-November. Once interviewers successfully pass training, they become part of a team responsible for interviewing throughout the state of Ohio. Work during the project may not be continuous, depending on the availability of interview assignments.

Responsibilities

• Conduct interviews with participants while at the day center.
• Be punctual, work independently, and remain unbiased when conducting interviews.
• Keep organized records of interviews and update the Vital Research team daily (e.g., completed interviews and refusals, etc.).
• Build positive relationships with customers and comprehend customer feedback.
• Using company issued tablet device to conduct 10-15 minute in-person interviews in an atmosphere of privacy.
• Utilize personal cell phone and email address to regularly be in touch with Vital Research.
• Comply with confidentiality, federal HIPAA regulations, and adhere to data security requirements.
• Be available between 8:30 am and 5:00 pm during assignments. Actual hours worked will vary.

Requirements

• Must be fluent (speaking, reading, and writing) in Spanish and English.
• Comfort interacting with older adults and demonstrating concern and sensitivity to issues of disability, illness, and communication challenges.
• Strong organization, time management, and interpersonal skills with the ability to communicate skillfully and in a timely manner via email and phone.
• Proficient with email, uploading/downloading files, Internet use, and troubleshooting possible technical glitches.
• Personal computer (or other selected devices) with access to view and modify MS Excel and access the internet.
• A personal phone and reliable wireless Internet.
• Ability to read, type, and record responses accurately.
• Ability to follow structured protocols to comply with confidentiality and federal HIPAA regulations.
• Adhere to a business casual dress code and other personal requirements.
• Reliable transportation with valid driver's license/automobile insurance.

Desired Qualifications

• Familiarity with older adults, nursing homes, assisted living, or adult daycare centers preferred.
• Interviewing experience preferred.

Compensation

• $24.00 per hour
• $12.00 per hour paid travel time
• Mileage and other reimbursements are also included

Vital Research is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, or national origin.