Bilingual Field Care Coordinator / Field Case Management

Pairteam; Anaheim (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401k

WFH stipend

Gas reimbursements

Flexible vacation

Equipment provided

Career progression

Job summary

Pair Team is expanding its field-based care management program in Orange County. The Field Care Coordinator will conduct in-person visits, onboard new patients, and deliver care packages to members with complex medical, behavioral, and social needs.

You will meet patients at home or in the community, coordinate services across care teams, and support adherence to care plans. The role requires 1+ year of field experience, bilingual English/Spanish, and reliable transportation.

Qualifications

• Bilingual English/Spanish required.
• 1+ years of field (in person) case management or care coordination.
• Physical location in or near Orange County with familiarity of the local community and resources.
• Reliable transportation for regular field visits, including patient homes, clinics, community-based organizations, and partner sites.
• Valid driver’s license and current auto liability insurance.
• Strong understanding of cultural fluency and the ability to build trust with diverse populations.
• High degree of empathy and ability to remain patient when faced with adversity.
• Demonstrated ability to work collaboratively in a multidisciplinary care team.
• Excellent organizational skills and attention to detail.
• Strong technical skills and comfort learning new systems; experience with Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing.

Responsibilities

• Serve as the primary point of contact for members with complex medical, behavioral, and social needs.
• Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure.
• Conduct in-person visits to assess member needs, provide ongoing support, and encourage adherence to care plans.
• Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources.
• Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers.
• Identify and address barriers to care such as transportation, medication access, or health literacy challenges.
• Develop and maintain individualized care plans and ensure follow-up on all interventions and goals.
• Maintain accurate and timely documentation of all member interactions and care coordination activities.
• Advocate for member needs within the healthcare and social support systems.
• Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans.

Skills

Bilingual EN/ES

Field case management

Orange County proximity

Driver's license

Cultural fluency

Empathy

Team collaboration

Organizational skills

Tech skills: Google Suite

CRM software

Excel

Word

Email

Video conferencing

Tools

Google Suite

Slack

CRM databases

Excel

Word

Email

Video conferencing

Job description

About Pair Team

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a58% reduction in emergency department visitsand a29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity:We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges:We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls:We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself:We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first:We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios:Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is expanding its partnership with one of our largest health plan partners through a new field-based care management pilot focused on improving patient engagement and access to care.

The Field Care Coordinator plays a critical role in bringing care directly to our members where they are, both at home and in the community. This role focuses on hands-on, relationship-based support through in-person visits, new patient onboardings, and field-based outreach. Field Care Coordinators help members overcome barriers to care by assisting with everything from care plan follow-up and blood pressure checks to grocery or care package drop-offs.

The expectation for this role is to be in the field meeting patients three to five times per week. This is a full-time, field-based position requiring regular travel within Orange County.

Schedule: M-F; 9am - 5:30pm
Travel: 4 days a week with 1 work from home day *gas and mileage reimbursed
Caseload size: 55

SPANISH FLUENCY REQUIRED

What You’ll Do

• Serve as the primary point of contact for members with complex medical, behavioral, and social needs
• Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure
• Conduct in-person visits to assess member needs, provide ongoing support, and encourage adherence to care plans
• Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources
• Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers
• Identify and address barriers to care such as transportation, medication access, or health literacy challenges
• Develop and maintain individualized care plans and ensure follow-up on all interventions and goals
• Maintain accurate and timely documentation of all member interactions and care coordination activities
• Advocate for member needs within the healthcare and social support systems
• Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans

What You’ll Need

• Bilingual – English/Spanish
• 1+ years of field (in person) case management or care coordination
• Physical location in or near Orange County with familiarity of the local community and resources
• Reliable transportation for regular field visits, including patient homes, clinics, community-based organizations, and partner sites
• Valid driver’s license and current auto liability insurance
• Strong understanding of cultural fluency and the ability to build trust with diverse populations
• High degree of empathy and ability to remain patient when faced with adversity
• Demonstrated ability to work collaboratively in a multidisciplinary care team
• Excellent organizational skills and attention to detail
• Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing
• Reliable, HIPAA-compliant workspace with a stable internet connection for documentation and team communication
  

Because We Value You

• Salary: $30/hr
• Comprehensive health, vision & dental insurance
• 401k
• Monthly $100 work from home expense stipend for your WFH days
• Gas and mileage reimbursements for your on-site engagement days
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.