Bilingual Family Services Manager

Center for Nonprofit Excellence; Charlottesville (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Habitat for Humanity of Greater Charlottesville is seeking a Bilingual Family Services Manager to support post-closing homeowner transitions and coordinate community-oriented programs. This role works within the Department of Family and Community Partnerships to assist applicants, homebuyers, and homeowners.

The role involves direct homeowner support, warranty coordination with Spanish interpretation, and leadership in community association activities and neighborhood planning.

Qualifications

• Excellent interpersonal skills.
• Strong English and Spanish skills, both written and verbal.
• Ability to work effectively with low-income residents from diverse backgrounds.
• Strong group facilitation skills.
• Ability to develop and maintain relationships with volunteers, colleagues, Board and committees.
• Demonstrate attention to detail.
• Positive, can-do attitude with adaptability in a changing environment.

Responsibilities

• Direct Services & Homeowner Support: Conduct post-closing check-ins with Habitat homeowners ensuring smooth transition into homeownership and assisting with utilities or school registrations.
• Warranty Coordination: Provide Spanish interpretation and scheduling help for warranty appointments during the one-year warranty period.
• Community Engagement & Governance: Represent the HOA on the Southwood Community Association Board during the Declarant Period.
• HOA Troubleshooting: Serve as liaison to resolve HOA matters with the Property Management Group, including ARB applications and violations.
• Leadership Development: Oversee and grow the Neighborhood Advisory Council at Southwood with resident leaders and the Developer.
• Strategic Communications: Maintain clear communication between residents, the Developer, and the HOA.
• Community Building: Design events to foster social cohesion in a mixed-income neighborhood.
• Neighborhood Plan Implementation: Support resident engagement in planning and implementing the Southwood Neighborhood Plan.
• Organizational Impact & Administration: Conduct 12-month post-closing surveys to inform future building strategies and curricula.
• Bilingual Support: Provide Spanish translation/interpretation for the Department of Family and Community Partnerships.
• Strategic Planning: Assist in developing leadership plans for Southwood and Carlton.
• Asset Collaboration: Support programs that help families maintain exterior property values.
• Management: May include supervisory responsibilities in the future.

Skills

Interpersonal skills

Bilingual English/Spanish

Community outreach

Facilitation

Relationship building

Attention to detail

Adaptability

Outreach logistics

Job description

Organization Habitat for Humanity of Greater Charlottesville

The Bilingual Family Services Manager is part of Habitat’s Department of Family and Community Partnerships, which provides direct services and support for Habitat applicants, homebuyers, and homeowners. This role would be responsible for the post-closing support of each neighborhood, while working with the pre-closing staff to react to challenges and institute changes for the homebuyer program.

Job Duties

• Direct Services & Homeowner Support
  • Facilitate Post-Closing Transitions: Conduct scheduled check-ins with Habitat Homeowners to ensure a successful transition into homeownership, assisting with utility setup, school registrations, and navigation of local services, etc.
  • Warranty Coordination: Assist the Warranty Manager by providing Spanish interpretation and scheduling assistance for warranty appointments during the Homeowner’s one year warranty period.
• Community Engagement & Governance
  • HOA Representation: Serve on the Southwood Community Association Board during the Declarant Period representing the Developer.
  • HOA Troubleshooting: Act as a liaison for homeowners to resolve HOA-related matters working in collaboration with the Property Management Group. This may include the submission of Architectural Review Board (ARB) applications and the resolution of property violations.
  • Leadership Development: Oversee and further develop the Neighborhood Advisory Council (NAC) at Southwood, facilitating a collaborative space where resident leaders and the Developer brainstorm neighborhood improvements.
  • Strategic Communication: Establish and maintain efficient communication channels between residents, the Developer, and the HOA to foster transparency and clarity.
  • Community Building: Design and implement events aimed at fostering social cohesion within a mixed-income neighborhood context.
  • Neighborhood Plan Implementation: Work with the Southwood Community Engagement team to support resident engagement in the planning, development, and implementation of the Southwood Neighborhood Plan.
• Organizational Impact & Administration
  • Program Evaluation: Conduct 12-month post-closing surveys with homeowners to gather data that informs the organization’s future building strategies and educational curriculum.
  • Bilingual Support: Provide Spanish translation and interpretation services to support the administrative needs of the Department of Family and Community Partnerships.
  • Strategic Planning: Collaborate with the Associate Director of Community Engagement to implement leadership development plans for Southwood and Carlton.
  • Asset Collaboration: Implement and support programs that help families prioritize exterior maintenance, ensuring the long-term preservation of their property values and neighborhood assets.
  • Management: This position does not currently have direct reports but may include supervisory responsibilities in the future.

QUALIFICATIONS AND EXPERIENCE

• Excellent interpersonal skills.
• Strong English and Spanish Skills, both written and verbal.
• Ability to work effectively and compassionately with low-income residents from diverse racial/ethnic backgrounds.
• Strong group facilitation skills.
• Ability to develop and maintain effective working relationships with volunteers, colleagues, Board, and committee members.
• Demonstrate attention to detail.
• Positive, “can do” personality with the ability to adapt flexibility to a changing work environment.

In addition to the above, all staff members are expected to exhibit the following on a consistent basis:

• A dedication to an interdisciplinary, collaborative approach to work.
• Passion for supporting the organization’s mission and for maintaining programmatic excellence.
• Proven success working with individuals of diverse backgrounds.
• Ability to manage multiple projects and assignments simultaneously, often with competing deadlines.
• Communication skills that allow for productive sharing, debate, and exchange of information and ideas, whether verbally or in writing.

Skills Required

• Excellent interpersonal skills.
• Strong English and Spanish Skills, both written and verbal.
• Ability to work effectively and compassionately with low-income residents from diverse racial/ethnic backgrounds.
• Strong group facilitation skills.
• Ability to develop and maintain effective working relationships with volunteers, colleagues, Board, and committee members.
• Demonstrate attention to detail.
• Positive, “can do” personality with the ability to adapt flexibility to a changing work environment.
• This position requires regular walking and standing for prolonged periods while conducting outreach activities in the community.
• Prolonged periods sitting at a desk and working on a computer is necessary.